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Understand the usage of the Stripe Payment Gateway within CRM.COM

Back to Stripe Payment Gateway Main Page

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Table of Contents

Table of Contents
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What is the Stripe Payment Gateway?

The Stripe Payment Gateway is an integration of the Stripe payment  Payment system in CRM.COM, which can be used to accept customer payments online.

Stripe Payment Gateway Glossary

TermDescription
Payment Method

Payment Method is used to determine how a customer chooses to pay an amount of money and is defined on the Financial Transaction.

Payment Preference

Payment Preferences are Preference is used to define the preferred method of paying an outstanding amount of money and is defined on the Accounts Receivable.

Stripe CardA payment card that has been registered (and authorised) in Stripe, and can be used from now on to make online payments. Stripe handles the transfer of money between the bank accounts of the customer and the company.

Stripe Payment Gateway Request

A communication created between CRM.COM and Stripe to either register a card or to complete a payment.

Information on requests, created via a batch run, which is used to perform recurring payments for unsettled Bills, is stored in CRM.COM and can be used for payment confirmation and/or troubleshooting.

Stripe Payment Gateway Key Processes and Concepts

Processes / ConceptDescription
Registering a Stripe Payment Gateway CustomerFor a company that has CRM.COM to be able to accept online payments via Stripe, it must be registered with Stripe as a Merchant.
Registering your customerCustomer's cards to Cards with Stripe

Any valid payment card such as Visa, American Express or MasterCard can be registered into Stripe via CRM.COM. The required registration information is forwarded to Stripe, and only the last 4 digits of the payment card are kept in CRM.COM and payments can be completed once the card is registered and verified as valid.

Note

Since cards are registered via the Accounts Receivable module, the verification of the card data takes place on saving the Accounts Receivable.

Paying Bills in batch a Batch by using Stripe

 

 

 

Apart from making manual payments with the Stripe card the card may be used to pay for unsettled Bills, on a recurring basis, without any manual interaction. This is done in a batch mode, given that the Stripe card is authorised for Recurring Payments.

This is accomplished by configuring a recurring run that can identify unsettled Bills (using a selection of set criteria) that can be paid via a Stripe card. For each Bill, a Stripe Payment Gateway Request is created and sent to Stripe which will, in turn, accept or deny the request (displaying the appropriate success or error message)

For more information view Using Stripe Payment Gateway Run 

Status
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titleApplicable up to CRM.COM R10

For more information view Using Automatic Payment Run Definitions 
Status
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titleAvailable from CRM.COM R11.0.0

Refunding Stripe cardsCardsWhen a payment executed using a Stripe card is cancelled in CRM.COM, the card can be automatically refunded.
To enable this functionality you need to configure the Payment Cancellation Types that will trigger automatic refunding in the Stripe Payment Gateway Provider.
Automatic Wallet Top up-Up
Status
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titleAvailable from CRM.COM R11.0.0
 		Wallets are mini simple accounts which primarily handle financials related to the financial transactions involving Rewards and Prepaid Subscriptions. Funds from the Wallets a Wallet are deducted , usually when a Payment is made for a Prepaid Subscription , or when a Rewards Participant redeems his awardsParticipants redeem their Awards.
Functionality A functionality is available to detect whether the balance of which detects whether the Wallet Balance has gone under fallen beneath a certain amount, and if so, the System will create threshold, in which case the System automatically creates a Payment Request to Top-up the Wallet to the Payment Gateway the customer has is registered with, to automatically top up the Wallet.
This is particularly helpful in cases where the customers make useful to avoid the interruption of a Subscription Service with a recurring fee and would like to automatically make a payment whenever required so that their Subscription is never deactivated, which requires automatic payments.

Automatic Bill Payment

Status
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titleAvailable from CRM.COM R11.0.0
 

Unsettled Bills can be directly paid by requests Requests made to the Payment Gateway. In this way , a Bill will is always get handled before it is due, without customers the customer worrying whether the payment Payment has been made. This works functions like a Direct Debit requestsRequest, however, which in this case , is electronically handled via a Payment Gateway.

Stripe Payment Gateway Access & Viewing Controls

Network Characteristics define the level of access for each record. i.e., whether the record will be available for selection, viewing or editing.

Entity
Network Characteristics
Description

Stripe Payment Gateway Provider

Global Viewing Access Entities

Stripe Payment Gateway Provider has no access restrictions. It can be viewed and selected by all users.
Stripe Payment Gateway Requests

Global Viewing Access Entities

Stripe Payment Gateway Requests have no access restrictions. They can be viewed and selected by all users.
Stripe Payment Gateway Runs

Global Viewing Access Entities

Stripe Payment Gateway Runs have no access restrictions. They can be viewed and selected by all users.

Stripe Payment Gateway Related Modules

EntityHow Stripe interacts with the entityEntity
Wallets
Status
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titleAvailable from CRM.COM R11.0.0
 		System can be set to automatically top-up Wallets when their balance falls to a defined amountbelow a certain threshold.
Accounts ReceivableThe details required by the Stripe, for example, (e.g. Credit Card or Bank account number Account Number) are saved in on the Payment Preferences of the Accounts Receivable.
BillsBills can be settled by Payments executed through the Payment Gateway

 

Stripe Payment Gateway - Business Examples

The following section provides business examples of how the Stripe Payment Gateway module is used in CRM.COM .

Register a Stripe Card for an existing Customer

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titleRegister a Stripe Card for an existing Customer

Business Requirement

An existing customer of ZX company wishes to change his account's Payment Preferences to settle his balance using his credit card.  

CRM.COM Solution

  • Configuration
    • Configure an Accounts Receivable Payment Preference using Stripe Payment Gateway Type, to be used on Accounts Receivable, for customers that choose to handle their balance using Stripe
    • Create a Payment Method for Stripe to be used when creating Payments
    • Configure Stripe Payment Gateway Provider
      • Set Stripe as the Payment Method. (In this way, every time a payment is created in the system with Stripe Payment method, a Stripe request will be created)
  • User Process
    • Agent navigates to the customer's current account
    • Stripe is selected under Payment Preferences, and fields for registering the card are made available
      • Agent registers a Stripe card for the customer, creating a Stripe account for the customer in the process
    • Once the account is saved, the new card is validated by the Stripe system and is either accepted or rejected

Note

More Information on Payment Gateway Cards can be found at: Registering a Credit Card with Stripe

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