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• Open your web browser
• Navigate to httphttps://wwwbillingportaltest.zoom3playcrm.com/

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• Click on SIGN IN/REGISTER on the top right of the page
• Insert the following details XXXXXXXXX to login as an existing customer of ZOOM 3PLAY  

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• Open your web browser
• Navigate to httphttps://wwwbillingportaltest.zoom3playcrm.com/
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• The ZoomLine homepage provides information regarding the available products and services. Scroll down or click on "Packages" to see the available services/packages
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• Choose the Service you want to subscribe to and click on Subscribe
• The service registration page opens that allows you to add more services to your selected package
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• When you are done with your product selection you can view your selection and rates before you checkout (EDIT ONCE PORTAL IS COMPLETED)
  

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1) Cancelled Subscription scenario - This subscribers subscription has been cancelled/disconnected due to unpaid bills:

Username: demo@maildemo2@mail.com

Password: 123456

• Under the Subscriptions tab you can see the services status as "Not effective"

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14. How to view and manage Vouchers 

Via  dedicated interface for Vouchers CRM.COM allows the operator to create, issue and export vouchers to be printed at a print-house and to be made available to subscribers at off line locations. Also online vouchers can be defined and these can be purchased online via a portal. To view available vouchers created in the system navigate to:

• Navigate to Finance > Vouchers > Manage Voucher Lots
• Type "%" in the "Number" field and  click Search
• As you will see there are 3 different Voucher lots as per below: 

1. All Zoom Services - Vouchers which can be used to pay for all services
2. Build your Own Package Vouchers - Vouchers for the "Build your Own Package" package
3. 2 TVOD Movies Voucher (HD Movies) - Vouchers which can be spent on video on demand movies 

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• Click on the "All Zoom Services"
• In the new page type "%" in the "Number" field and click "Search"

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• Here you can see all the avilable Vouchers in this Lot and their status (Activated), Value (€20.00). If a customer uses a Voucher the status of the Voucher will change to "Used" allowing you to track when each Voucher has been sent. 

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15. How to view the Warehouses and manage installed items (i.e STB, Routers) for Subscriptions

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