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Understand the usage of the Stripe Payment Gateway within CRM.COM |
Back to Stripe Payment Gateway Main Page
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Table of Contents
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What is
Stripethe Stripe Payment Gateway?
The Stripe Payment Gateway is a built in integration of CRM.COM and the Stripe payment system. Stripe is a developer-friendly way to accept payments online and in mobile apps, and billions of dollars are processed by Stripe each year for thousands of companies of all sizesan integration of the Stripe Payment system in CRM.COM, which can be used to accept customer payments online.
Stripe Payment Gateway GlossaryGateway Glossary
| Term | Description |
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| Payment Method | Payment method Method is used to determine the way that how a customer chooses to pay an amount of money and is defined on the Financial Transaction. |
| Payment Preference | Payment preferences are Preference is used to define the preferred method of paying any outstanding amount of money |
an outstanding amount of money and is defined on the Accounts Receivable. | |
| Stripe Card | A payment card that has been registered (and authorised) in Stripe, and can be used from now on to make online payments. Stripe handles the transfer of money between the bank accounts of the customer and the company. |
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Stripe Payment Gateway Request | A communication created between CRM.COM and Stripe to either register a card or to complete a payment. Information on requests, created via a batch run, which is used to perform recurring payments for unsettled Bills, is stored in CRM.COM and can be used for payment confirmation and/or troubleshooting. |
Stripe Payment Gateway Key Processes and Concepts
| Processes / Concept | Description |
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| Registering as a Stripe Payment Gateway Customer | In order for For a company that uses has CRM.COM to be able to provide the Stripe functionality to its customers, the company must be registered as a Merchant to the Stripe organisation. |
| accept online payments via Stripe, it must be registered with Stripe as a Merchant. | |||||||||||||
| Registering Customer's Cards with Stripe | Any valid payment card such as Visa, American Express or MasterCard can be registered into Stripe via CRM.COM. The required registration information is forwarded to Stripe, and only the last 4 digits of the payment card are kept in CRM.COM and payments can be completed once the card is registered and verified as valid.
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Paying Bills in a Batch by using Stripe
| Apart from making manual payments with the Stripe card the card may be used to pay for unsettled Bills, on a recurring basis, without any manual interaction. This is done in a batch mode, given that the Stripe card is authorised for Recurring Payments. This is accomplished by configuring a recurring run that can identify unsettled Bills (using a selection of set criteria) that can be paid via a Stripe card. For each Bill, a Stripe Payment Gateway Request is created and sent to Stripe which will, in turn, accept or deny the request (displaying the appropriate success or error message) For more information view Using Stripe Payment Gateway Run
For more information view Using Automatic Payment Run Definitions
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| Refunding Stripe Cards | When a payment executed using a Stripe card is cancelled in CRM.COM, the card can be automatically refunded. To enable this functionality you need to configure the Payment Cancellation Types that will trigger automatic refunding in the Stripe Payment Gateway Provider. | ||||||||||||
Automatic Wallet Top-Up
| Wallets are simple accounts which primarily handle the financial transactions involving Rewards and Prepaid Subscriptions. Funds from a Wallet are deducted usually when a Payment is made for a Prepaid Subscription or when a Rewards Participants redeem their Awards. A functionality is available which detects whether the Wallet Balance has fallen beneath a certain threshold, in which case the System automatically creates a Payment Request to Top-up the Wallet to the Payment Gateway the customer is registered with. This is particularly useful to avoid the interruption of a Subscription Service with a recurring fee, which requires automatic payments. | ||||||||||||
Automatic Bill Payment
| Unsettled Bills can be directly paid by Requests made to the Payment Gateway. In this way a Bill is always handled before it is due, without the customer worrying whether the Payment has been made. This functions like a Direct Debit Request, which in this case is electronically handled via a Payment Gateway. |
Stripe Payment Gateway Access & Viewing Controls
Network Characteristics define the level of access for each record. i.e., whether the record will be available for selection, viewing or editing.
Entity | Network Characteristics | Description |
|---|---|---|
Stripe Payment Gateway Provider | Stripe Payment Gateway Provider has no access restrictions. It can be viewed and selected by all users. | |
| Stripe Payment Gateway Requests | Stripe Payment Gateway Requests have no access restrictions. They can be viewed and selected by all users. | |
| Stripe Payment Gateway Runs | Stripe Payment Gateway Runs have no access restrictions. They can be viewed and selected by all users. |
Stripe Payment Gateway Related Modules
| Interaction Entity | How Stripe interacts with the Entity | ||||||
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Wallets
| System can be set to automatically top-up Wallets when their balance falls below a certain threshold. | ||||||
| Accounts Receivable | A Payment Gateway customer account belongs to an accounts receivable | Payments / Payment Cancellations | Payments or Payment Cancellations that are related to an accounts receivable that owns a payment gateway customer account, are also related to the payment gateway account as wellThe details required by the Stripe, (e.g. Credit Card or Bank Account Number) are saved on the Payment Preferences of the Accounts Receivable. | ||||
| Bills | Bills can be settled by Payments executed through the Payment Gateway |
Stripe Payment Gateway - Business Examples
The following section provides business examples to help you understand of how the CRM.COM Stripe Payment Gateway module is used in CRM.COM .
Register a Stripe Card for an existing Customer
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Business Requirement An existing customer of ZX company wishes to change his account's payment preferences and from now on to start paying using StripePayment Preferences to settle his balance using his credit card. CRM.COM Solution
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