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Find out what configurations should be performed before the CRM.COM Activities module is used |
Learn to set up Activities related business processes and rules.
Mandatory Configuration: Links to manuals of Activities configuration modules that are required for the module to work correctly.
Related Configuration: Links to manuals of configuration modules other than of Activities that offer additional functionality or are required for the module to work correctly.
Optional Configuration: Links to manuals of Activities configuration modules that offer additional functionality but are not required for the module to work correctly.
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The following modules must be configured in order to use Activities:
| Module Name | Manual | Description |
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| Activity Statuses | Configuring Activity Statuses | Define the Statuses that will be available for selection when creating a new Activity. |
| Activity Type | Configuring Activity Types | Define the Types that will be available for selection when creating a new Activity, and without which an Activity cannot be created. |
Business Definition | Configuring Activities Definition | Define all business rules that will control an Activity's Life Cycle, and without which an Activity cannot be created. Activity Types and Cancellation Reasons can also be set through Activities Definitions. |
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The following modules are related to, but are not a part of, Activities. Such entities either:
- Must be configured accordingly to be able to start using the Activities module (Configuration Type = Mandatory)
OR - May be configured to use the Activities module at its full capacity (Configuration Type = Optional).
| Module Name | Manual | Description | Configuration Type |
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| Resource Scheduling Business Definition | Provide the rules regarding Activity Services and Resource Requests. For example, whether a Resource Request is mandatory for certain Activity Types and whether resources require confirmation. | Optional | |
| Price Plans | Price Plans | Define the Products and the correct Price Rate Types for the Activity Services to be billed. | Optional |
| Products | Products | Create the Products that will be used as Services on the Activities. | Optional |
| Job Types | Configuring Job Types | Create Job Types defining related Activity Types and Services, to use Activities as Tasks for Jobs and bill them. | Optional |
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The following entities are available and can be configured under Activities. A working CRM.COM model can exist without them being configured.
| Module Name | Manual | Description |
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Activity Categories | Define the Categories that will be available for selection to be added to an Activity. | |
| Activity Cancellation Reasons | Configuring Activity Cancellation Reasons | Define the Cancellation Reasons that will be available for selection when cancelling an Activity. |
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Related Areas
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