| Excerpt |
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This method returns information related with service requests. Multiple service requests are returned by each call |
Resource URL
Parameters
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Name
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Type
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Description
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token
...
String
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The token retrieved from the login method
...
(semi-optional)
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| Excerpt |
|---|
This method returns information related with service requests. Multiple service requests are returned by each call |
Resource URL
Parameters
Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
| accounts_receivable_identifier (semi-optional) | Accounts receivable identifier | The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:
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type_identifier | Service request type identifier | The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:
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caller_identifier (semi-optional) | Contact information identifier | The identifier of the account caller related with the service requests that should be returned as a result. The allowed account contact information identifier fields are the following:
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typecategory_identifier (semi-optional) | Service request type identifierRequest Category Identifier | The identifier of the service request type category related with the service requests that should be returned as a result. The allowed service request type category identifier fields are the following:
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callerurgency_identifierlevel (semi-optional) | Contact information identifierString | The identifier of the caller related with the service requests urgency level of the service request that should be returned as a result Applicable values are URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2
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impact_level (optional) | String | The impact level of the service request that should be returned as a result. The allowed contact information identifier fields are the following: | v4:contact_information_identifier | v4:contact_information_identifier | category_identifier
| Tip |
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Available from CRM.COM R14.0.0 |
priority_level
(optional)
The identifier of the category related with priority level of the service requests that should be returned as a result. The allowed service request category identifier fields are the following:Include Page
Applicable values are 1, 2, 3, 4, 5, 6, 7, 8, 9, 10
| Tip |
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Available from CRM.COM R14.0.0 |
number_of_results
(optional)
The number of results that can be retrieved through each call
| Tip |
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Available from CRM.COM R13.0.0 |
offset
(optional)
Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number
| Tip |
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Available from CRM.COM R13.0.0 |
fields_set
(optional)
List of Strings, comma separated
A list of fields that should be included in the results. If not specified then all the available fields will be returned
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