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The service offerings on the Zoom3Play website are the below:

No.Package/ServiceUsage ServicesDescriptionProducts/PricingPayment model
1.Zoom Build your own packageCustomers have access to a transactional movies on demand catalog. An online OTT subscription services with linear channels. The customer subscribes to a standard line-up of channels and must choose a minimum of two add-ons from the available 4 (Sport, Documentaries, Films,TV Series) to be able to activate this service. 

Main Service: Zoom Build Your Own Package 10$ per month + minimum 2 of the below:

  1. Sports Add-on: €6 per month

  2. Documentaries Add-on: €6 per month

  3. TV Series Add-on: €6 per month

  4.  Films Add-on: €6 per month

Prepaid pre-rated


2.ZoomTV Premium IPTVCustomers have access to a transactional movies on demand catalog. 

An IPTV subscription service with linear channels. The customer subscribes to a standard line-up of channels and can also choose to add to their package from two available add-ons (Sports & Documentaries). Also customers a maximum of 2 additional STB's and subscribe to multi-room services (Multi-room 1 and Multi-room 2) 

Portal scenario: The scenario for this package is that the customer has already received their IPTV STB and they come online to complete their subscription by inputting the STB number and personal details.  

Main service: ZoomTV Premium: €20 per month

Optional service: Sports Add-on: €6 per month

Optional service: Documentaries Add-on: €6 per month

Optional service: Multi-room 1: €2 per month

Optional service:  Multi-room 2: €4 per month


Prepaid pre-rated
3.Zoom3Play

Customers have access to a transactional movies on demand catalog.



A TriplePlay package including an OTT linear subscription, a broadband and an IP telephony service.  

The customer subscribes to a standard line-up of channels and can also choose to add to their OTT TV package from two available add-ons (Sports & Documentaries).

Portal scenario: The scenario for this package is that the customer has already received their Broadband Router and they come online to complete their subscription by inputting the Router number and personal details.  

Main services:

- Zoom VoIP Tel: €8 per month

- ZoomTV Premium Online: €18 per month

- ZoomNet 100MB High Speed: €13 per month

Total base price: $39 per month

Optional service: Sports Add-on: €6 per month

Optional service: Documentaries Add-on: €6 per month

Normal Bill (Post-paid)
4.ZoomTV Premium Online (SVOD)Customers have access to a transactional movies on demand catalog.An online OTT subscription video on demand service where the customer subscribes to a service and can access a catalog of movies in Standard Definition as part of their subscription. The customer can also upgrade to an HD service by adding an HD add-on to their subscription.  

Main service: ZoomTV Online VOD: €18 per month

Optional service: Zoom HD Add-on: €5 per month

Pre-bill
5. TVOD offeringA catalog of movies for purchase is available to all Zoom3Play customersEither via their STBs (IPTV) or online (OTT) Zoom3Play customers have access to a number of movies on demand for purchase

Old Movies: €3

New Movies: €5

HD Movies: €8

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2. How to log-in as an existing subscriber on the CRM.COM Self Service Portal

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  • Click on SIGN IN/REGISTER on the top right of the page
  • Insert the following details XXXXXXXXX to login as an existing customer of ZOOM 3PLAY  

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  • Open your web browser
  • Navigate to httphttps://wwwbillingportaltest.zoom3playcrm.com/
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  • The ZoomLine homepage provides information regarding the available products and services. Scroll down or click on "Packages" to see the available services/packages
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  • Choose the Service you want to subscribe to and click on Subscribe
  • The service registration page opens that allows you to add more services to your selected package
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  • If the service you choose to subscribe to requires an installed item (Router, STB) on the account, like the Premium Satellite TV (requires STB) or Triple Play (requires Router) service provide the serial number of your already purchased set top box/router
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  • When you are done with your product selection you can view your selection and rates before you checkout (EDIT ONCE PORTAL IS COMPLETED)
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  • When you are ready to proceed click on Checkout (EDIT ONCE PORTAL IS COMPLETED)
  • The registration wizard opens and you are requested to provide your details so as to complete your subscription registration (EDIT ONCE PORTAL IS COMPLETED)
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  • When you are done click on Finish to complete your subscription registration

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  • When you are done with your product selection you can view your selection and rates before you checkout (EDIT ONCE PORTAL IS COMPLETED)
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  • When you are ready to proceed click on Checkout
  • The registration wizard opens and you are requested to provide your details so as to complete your subscription registration 
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  • Payments for ZOOM3Play are via credit card. You can use the below Credit Card details to simulate the payment:

Card number: 4242424242424242

Card Security Code: 111 

  • When you are done click on Finish to complete your subscription registration
  • As soon as your registration has been completed, a confirmation message will appear on the screen.  On successful registration, please check your email for details on how to log in to the portal.
    (warning) Note:  Additionally, an SMS is sent to your mobile phone as soon as your subscription is activated.

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5. Get familiar with the CRM.COM screens

  • Some helping guides to get familiar with the CRM.COM screens:
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6. How to view existing products  setup in CRM.COM

The products module holds information on the different products managed by CRM.COM.  These are configured based on the specific operators product strategy and can vary in characteristics like single channel add-ons, LinearTV services, VOD movies and PPV assets, physical goods such as STBs and Routers and more.

  • Navigate to Finance >  Product & Pricing  > Manage Products
  • To view services type "%" in the "Type" field and repeat add "Add-ons" "VOD Movies" and "Termed Services" 
  • Click Search and scroll down to view the setup services under the Types above

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7. How to view product offerings (Packages and bundles)

CRM.COM allows the operator to define a number of billing and service rules to create different type of service offering to their customers. To view how the Zoom3Play packages have been setup as they are made available on the Zoom3Play website above:

  • Click on the configuration settings on the top right of the CRM.COM back-end interface and
  • Click on "Billing"

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  • Click on "(1) Subscription Types"

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  • In the "Name" field type "%" and click "Search"
  • The four different offerings as provided on the Zoom3Play website (www.zoom3play.com) are listed
  • Here you can see how the service rules are setup for each offering and how the different services are priced
  • Click on "View" next two "Zoom Build your own package - Prepaid" - As per the description above this packages has one main serrvice and the customer can choose a minimum of 2 add-ons from the available 4 to build their own package at a  minimum price of €22 euro. Lets see how this is setup
  • Under the "Allowed Attributes" tab we can see the services with one main service and the four available add-ons. The main service is To log in with existing subscribers to view different scenarios please use the below login details:


1) Cancelled Subscription scenario - This subscribers subscription has been cancelled/disconnected due to unpaid bills:

Username: demo2@mail.com

Password: 123456

  • Under the Subscriptions tab you can see the services status as "Not effective"

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  • Under the Bills tab you can view details of the billing history and the two unsettled bills which resulted in the subscription to be deactivated.

2) Active Subscription scenario - This subscribers subscription is active:

Username: demo3@mail.com

Password: 123456

You can click on the tabs on the left to view Subscription details and full billing history. 

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5. Get familiar with the CRM.COM screens

  • Some helping guides to get familiar with the CRM.COM screens:
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6. How to view existing products  setup in CRM.COM

The products module holds information on the different products managed by CRM.COM.  These are configured based on the specific operators product strategy and can vary in characteristics like single channel add-ons, LinearTV services, VOD movies and PPV assets, physical goods such as STBs and Routers and more.

  • Navigate to Finance >  Product & Pricing  > Manage Products
  • To view services type "%" in the "Type" field and repeat add "Add-ons" "VOD Movies" and "Termed Services" 
  • Click Search and scroll down to view the setup services under the Types above

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7. How to view product offerings (Packages and bundles)

CRM.COM allows the operator to define a number of billing and service rules to create different type of service offering to their customers. To view how the Zoom3Play packages have been setup as they are made available on the Zoom3Play website above:

  • Click on the configuration settings on the top right of the CRM.COM back-end interface and
  • Click on "Billing"

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  • Click on "(1) Subscription Types"

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  • In the "Name" field type "%" and click "Search"
  • The four different offerings as provided on the Zoom3Play website (www.zoom3play.com) are listed
  • Here you can see how the service rules are setup for each offering and how the different services are priced
  • Click on "View" next two "Zoom Build your own package - Prepaid" - As per the description above this packages has one main serrvice and the customer can choose a minimum of 2 add-ons from the available 4 to build their own package at a  minimum price of €22 euro. Lets see how this is setup
  • Under the "Allowed Attributes" tab we can see the services with one main service and the four available add-ons. The main service is priced at €10 and each add-on is priced at €6, 

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  • This will open a new tab with a more detailed view of the subscription information and an "Action" button with the available actions a customer service agent can execute.

Financial Transactions (Bills, Payments)

To view an issued bill on a subscription:

  • Navigate to CRM > Communication Centre > Access Communication Centre
  • Change the search filter to "First name" and type "John" to open subscription of "Brian Smith"
  • From the Dashboard on the left click "Financials" and the "View more" link below the Dashboard
  • This will open a new tab on your browser

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  • At the bottom of the newly opened tab click the "Financials Transactions" tab
  • In the "Classification" drop down menu choose "Invoice" and click search

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  • Click on the invoice number (11) to open the invoice to get a view of the invoice details with the relevant dates (issued, due dates), the items on the bill and any discounts
  • Please note that all Zoom3Play services are offered with a 1 month free discount and hence the specific invoice balance is zero. 

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  • To view a payment posted on the same account repeat the steps above and in the "Classification" drop down under the "Financial transactions" tab choose "Payment" and click on the payment number (6) to view details of this payment record.

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CANCELLED Subscription

To view an example of a subscription that has been cancelled:

  • Navigate to CRM > Communication Centre > Access Communication Centre
  • Change the search filter to "First name" and type "Brian" to open subscription of "John Silver"
  • You can see the subscription Life Cycle on the top as "Cancelled"

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  • Cancelled subscription due to unpaid bills
  • Using the search filters on the top section search Full Name: Evan Davies for the customer to retrieve, hit Enter and click on the customer name. 
  • If you click the Subscriptions tab you can see the status is set as "Not Effective"

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  • Under the Customer Care tab you can view the communications the customer received including the last communication informing the customer that their subscription has been deactivated sure to outstanding bills. 

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  • If you click on the communication you can view the email content informing the customer of the deactivation

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  • Under the Financials click on the "View more" link at the bottom. This will open a new tab on your browser with a more detailed view of the subscribers financial information

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  • Click on the Financial Transactions tab at the bottom and click Search to view the financial transaction with the latest outstanding bill

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  • You can click on each bill and payment tranactions to get a more detailed view of each item

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  • Active subscription 
  • Using the search filters on the top section search Full Name: Steve Watson for the customer to retrieve, hit Enter and click on the customer name. 
  • If you click the Subscriptions tab you can see the status is set as "Effective"
  • As above, under the Customer Care tab you can view the communications the customer received such as the first activation email and follow up communications with bills and payment confirmations
  • As above, under the Financials tab, click on the Financial Transactions in the newly opened tab on your browser and click Search to view the payments and bills for this subscriber. 



Note: For more information on Communication Centre click on the link below:

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14. How to view and manage Vouchers 

Via  dedicated interface for Vouchers CRM.COM allows the operator to create, issue and export vouchers to be printed at a print-house and to be made available to subscribers at off line locations. Also online vouchers can be defined and these can be purchased online via a portal. To view available vouchers created in the system navigate to:

  • Navigate to Finance > Vouchers > Manage Voucher Lots
  • Type "%" in the "Number" field and  click Search
  • As you will see there are 3 different Voucher lots as per below: 
  1. All Zoom Services - Vouchers which can be used to pay for all services
  2. Build your Own Package Vouchers - Vouchers for the "Build your Own Package" package
  3. 2 TVOD Movies Voucher (HD Movies) - Vouchers which can be spent on video on demand movies 

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  • Click on the "All Zoom Services"
  • In the new page type "%" in the "Number" field and click "Search"

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  • Here you can see all the avilable Vouchers in this Lot and their status (Activated), Value (€20.00). If a customer uses a Voucher the status of the Voucher will change to "Used" allowing you to track when each Voucher has been sent. 

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15. How to view the Warehouses and manage installed items (i.e STB, Routers) for Subscriptions

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