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This section describes how an sms provider plugin can be created. What does this section cover?
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Create a custom sms provider
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- Define the custom sms provider in sms providers metadata file.
- Create a custom process class extending com.crm.process.smsproviders.CRMProcessSMSProvidersBean
- Set up the SMS Provider in CRM.COM
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2. SMS Provider Process Class
The sms provider process class should extend com.crm.process.smsproviders.CRMProcessSMSProvidersBean and implement its abstract methods for sending an SMS via this custom provider, loading the sms provider and sms provider protocol.
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To create the SMS Provider in CRM.COM you have to follow the below steps:
1.Log in to CRM.COM
2.Go to / Settings & Admin / CRM Application / CRM Settings
3.On "Set up Communications" list click on (1)General Settings
4.Select SMS Settings tab
5.On edit mode, next to SMS Protocol dropdown click on New
6.A modal with the available for creation providers will appear. Select your custom provider( ex. CUSTOM)
7.The general parameters of SMS Provider will appear on screen as a form. Fill the form and Save.