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titleservice_request_physical_goods object response data

Name

Type

Description

id

String

The ID of the retrieved service request physical good

coverageInteger

Indicates whether the specified affected service request physical good is eventually covered by the Warranty Policy of not. Applicable only for affected traceable physical goodswhen the physical good is traceable, it was sold to customer and it is still under warranty.

Tip

Available from CRM.COM R9.0.0

productProducts ObjectThe product related with the retrieved service request physical good, if the physical good is non traceable
installed_itemInstalled Item ObjectThe installed item related with the retrieved service request physical good, if the physical good is traceable
warranty_policyWarranty Policy Object

The warranty policy which covers the service request's affected physical good. Applicable only when the physical

goo

good is traceable, it was sold to customer and it is still under warranty.

Tip

Available from CRM.COM R9.0.0

warranty_coverage_reasonWarranty Coverage Reason Object

The Warranty Coverage Reason that provides reasoning for the request related to the affected installed item. This information is available only for installed items which are Applicable only when the physical good is traceable, it was sold to customer and it is still under warranty.

Tip

Available from CRM.COM R9.0.0

Anchor
service request physical goods referred objects
service request physical goods referred objects
Referred Objects Response Data

Include Page
installed_item_short
installed_item_short

Include Page
product_short
product_short

Include Page
warranty_short
warranty_short

Include Page
warranty_coverage_reason_short
warranty_coverage_reason_short