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Back to Inventory Management Main Page 

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Learn to work with Installed Items

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Table of Contents

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Navigating to Installed Items

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FOUNDATION > INVENTORY MANAGEMENT > MANAGE INSTALLED ITEMS

Using Installed Items

Installed Items are instances of Traceable Physical Goods that can be traced through their Serial Number. Installed Items either belong to the business or to a customer's Accounts Receivable (if purchased).  Installed Items can either be sold or rented to customers, either through Subscriptions or Jobs.

  • Navigate to Installed Items and explore existing entries via the Summary page. 
  • Click on the link (Name or Number) of the entry of your interest to enter the Data Entry page and see more detail. 
  • Use the Actions Menu to create a NEW Installed Itemmodify (EDIT) or DELETE an existing one. 
  • Use PRINTOUTS (if available) to extract or email information related the Warranty of the Installed Item.
  • Use BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Installed Items. 
  • Click on ACTIONS to discover other possibilities available for Installed Items.
  • Click on the Audit Log button to view a log of changes performed on the displayed Installed Items. 
Note

In order to create Installed Items in batch use:

Creating an Installed Item via the Installed Item Data Entry screen does not place the Item in a Warehouse. A /wiki/spaces/WIP/pages/10008294 must follow to transfer the Item to the correct Warehouse.

 

View the Attributes Table below for a comprehensive description of the Installed Items fields.  Check the Validations & Restrictions Table for a list of available Actions when working with Installed Items including each Action's related restrictions, validations and additional information.

Installed Items

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Validations & Restrictions

ActionRestrictionsValidationsAdditional Information
Create
  • Each Installed Item must be related to a Product which is classified as a Traceable Physical Good. 
  • Multiple Installed Items can be created in the System but each one should have a unique Serial Number.
  • Not Applicable
Save
  • Serial Number and Alternative Codes must be unique
  • Only one NUID can be added and it must be unique
  • Only one DVB SMS Device ID can be added and it must be unique.
  • Mandatory fields must be provided.
  • Not Applicable
Edit
  • Not Applicable
  • Mandatory fields must be provided.
  • Editable Fields
    • Serial Number*
    • Alternative Code*
    • Category
    • Components (If Installed Item is a Bundle)
    • Nagra Media Live Parameters NUID 
    • Shared Notes
Delete
  • Not Applicable
  • Installed Items can be deleted only if they do not belong to a Warehouse or a Subscription.
 

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Attributes

An * indicates a field is mandatory.

Name

Description

Main Information
Serial Number*The Serial Number of the Installed Item which uniquely identifies it.
Alternative code*The Alternative Code of the Installed Item.
Product*The Product represented by the Installed Item. Only Physical Goods classified as Traceable can be selected.
StateThe state of the Installed Item is updated through dedicated actions and can be 'Effective' or 'Not Effective'. The state is set to 'Effective' by default; 'Non-Effective' Installed Items cannot be provided to customers.
CategoryThe Category of the Installed Item.
Components

Components

Physical Goods which are grouped together to constitute Installed Item Bundles and are Installed Items themselves. They can be managed as such by the processes for individual standalone Installed Items.

Info

The Components Section is available only if the Product that was specified in Main Information has Composition Method set to Bundle.

Location Information

Status
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titleApplicable up to CRM.COM R9.0.0

Provides information on the location of an Installed Item which is either used by a specific Subscription owned by a customer or is located in a Warehouse.
This information is calculated dynamically.

Accounts Receivable

The Accounts Receivable that owns the Installed Item.

Note

Set if the Installed Item is sold directly or indirectly to a customer.

Warehouse

The Warehouse where the Good is located. Information on the Group that owns the Warehouse is also available.

Note

Set if the Installed Item resides in a Warehouse and is not owned by an Accounts Receivable.



Ownership Status*

Determines whether the Installed Item is owned by the company or the customer, based on the business transactions that were applied on the Item. This Information is calculated dynamically. The available values are the following:

  • Sold to Customer: The Installed Item was sold to the customer and is owned by the customer.
  • Rented to Customer: The Installed Item was rented to the customer and is owned by the company.
  • Not in Warehouse: The Installed Item is not located in a 'Direct Sales', 'Rental' or 'Indirect Sales' Warehouse.
  • In Internal Warehouse: The Installed Item is located in a 'Direct Sales' or 'Rental' Warehouse.
  • In External Warehouse: The Installed Item is located in an 'Indirect Sales' Warehouse.

Ownership Information

Status
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titleAvailable from CRM.COM R10.0.0

Provides information on the location of an Installed Item which is either used by a specific Subscription owned by a customer or is located in a Warehouse.
This information is calculated dynamically.

Ownership Status

Determines whether the Installed Item is owned by the company or the customer, based on the business transactions that were applied on the Item. This Information is calculated dynamically. The available values are the following:

  • Sold to Customer: The Installed Item was sold to the customer and is owned by the customer.
  • Rented to Customer: The Installed Item was rented to the customer and is owned by the company.
  • Not in Warehouse: The Installed Item is not located in a 'Direct Sales', 'Rental' or 'Indirect Sales' Warehouse.
  • In Internal Warehouse: The Installed Item is located in a 'Direct Sales' or 'Rental' Warehouse.
  • In External Warehouse: The Installed Item is located in an 'Indirect Sales' Warehouse.
Owner Account

Displays the Accounts Receivable that owns the Installed Item.

Delivered by JobDisplays the Job which delivered the Installed Item either to the Subscription or Accounts Receivable.
Sales MethodDisplays the Sales Method of the associated sold Physical Good.
Performed DateDisplays the date on which the Physical Good was sold (i.e. the creation date of the related Job through which the Physical Good was sold).
Performed ByDisplays the User that sold the Physical Good (i.e. the User that created the related Job through which the Physical Good was sold).
InvoiceDisplays the Invoice Number of the sold Physical Good.
Stock Out Warehouse TransactionDisplays the Stock Out Warehouse Transaction associated to the sold Physical Good.
Used by SubscriptionDisplays the Subscription Number that is using the Installed Item.
Located in WarehouseDispalys the Warehouse that owns the Installed Item.
Warehouse Owned By GroupDisplays the Warehouse's Owned By Group if the Installed Item is located in a Warehouse.
Change History
Change History

Provides information on the changes that are applied on the following fields:

  • Serial Number
  • State
  • Location

The User that applied the change and the Date on which it took place are also logged and displayed.

Nagra Media Live Platform Parameters

Displayed only if the Installed Item is provisioned by a Provider

NUID

The NUID of the associated Installed Item as specified in Installed Item Provisioning Parameters. The number of characters should not exceed 256.

Note

The Section is only available if the Product for the specific Item is provisioned by a Provider (i.e., defined in the 'Allowed' Physical Good Products of the Provisioning Provider).
View /wiki/spaces/WIP/pages/10008799 Nagra Media Live Platform Provisioning Provider for more information.

If parameters other than NUID are available, they can be added here.
This information cannot be added when creating Installed Items via Warehouse Transactions or /wiki/spaces/WIP/pages/10008286 Importing Installed Items.

VCAS OMI Parameters

Displayed only if the Installed Item is provisioned by a Provider

DVB SMS Device ID 

The SMS Device ID that is used to identify the Installed Item on the VCAS OMI DVB network.

Note

This is applicable only if the Type of the Installed Item Product is included in the VCAS OMI (DVB) Physical Goods mapping.

This information cannot be added when creating Installed Items via Warehouse Transactions or /wiki/spaces/WIP/pages/10008286 Importing Installed Items.

 

Attachments
AttachmentsAttachmentsrelated Attachments related to the Installed Item.
Log Information
Log DetailsThe standard set of Log Details information available in all entities.
Note

View /wiki/spaces/WIP/pages/10008300 Understanding Inventory Management for business examples related to Managing Installed Items.

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