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What are Service Requests  Categories?

Creating, Editing & Deleting Validations & Restrictions

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Navigating to Service Request Categories

What are Service Request Categories?

Service Request Categories is a module used to classify Service Requests into generic groups based on specific similar attributes. 

• Navigate to Service Request Categories and explore existing entries via the Summary page. Service Request Categories follow a hierarchical structure, with 'parent' rows linked to multiple 'children' rows directly beneath them.
• Click on the link (Name or Number) of the entry of your interest to open a modal with the related details. Select an existing Service Request Category for the 'parent' to make the Category a 'child' or erase the 'parent' name to make the Category a 'parent' itself.
• Either SAVE the changes or cancel (X) and go back to the Summary page. 
• Create a new Service Request Category (ADD) or delete an existing one (REMOVE).
• Use EXPAND ALL to view 'parents' and 'children' and COLLAPSE ALL to only view 'parents'.

Check the Validations Table below for a list of available Actions when working with Service Request Categories including each Action's related validations and additional information. View the AttributesTable for a comprehensive description of Service Request Categories fields.

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validations validations

 Validations

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attributes attributes

Attributes

An * indicates a field is mandatory.