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How businesses can use CRM.COM for Increased Repeat Revenue

CRM.COM is a SaaS solution platform for businesses wanting to focus or on repeat loyal customer and increase recurring monetisation and intentionretention. Simply, it allows you to introduce Subscriptions, Promotions, a Commerce Wallet and Community Commerce to your customers.

It offers all the tools needed to shift from mass market selling to sophisticated repeat selling to targeted identified customers. The tools include signing up new customers, offering them a CRM.COM Wallet, proving them with Uniquely, it provides a wallet based, global, multi-currency payment gateway as well as all the commerce products to power all your commerce to identified customers.

CRM.COM handles the entire repeat customer lifecycle: customer registration, introducing your own branded Wallet, targeted rewards and promotions, offering them subscriptions, taking orders subscriptions and usage billing (from premium memberships to triple play billing), order management and engaging in B2B activities commerce to enhance your product offering.

Repeat Customer Monetisation and Retention

CRM.COM powers 100% of the technology and business model required to introduce monetised relationships, providing four products that can be set up as a stepped journey:

1

Identity Management

Onboard and manage your customers via ready made apps, capture their purchases, segment into micro-personas and streamline customer interactions through a complete CRM suite.

2

eWallets and Promotions

Introduce eWallets for promotions, rewards and enhanced digital payments , and targeted value with commerce pools. Enjoy an advanced promotion engine and offer gift and topup passes to credit , all crediting the wallets and provide targeted value with commerce pools.

3

Subscriptions and Commerce

Enterprise-class subscription billing management and ordering with a powerful product catalogue and flexible pricing models for billing any product or service, whether it’s termed or usage-based.

4

Business Communities

Establish your B2B marketplace and aggregate products and promotions within the community of peer businesses. Enhance your brand and enrich your offerings through B2B collaborations.

CRM.COM provides enterprise features ready made models and best practice across multiple industries:

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Video & Media

Advanced monetisation for OTT and Media

Offer multiple subscription bundles with flexible pricing in a multi-currency, multi-country model. Apply advanced termed, one-off or usage billing, accept multiple payment methods and enhance subscriber retention with BI-driven promotions.

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Triple Play & ISPs

Enterprise class and TMForum compliant

Model all your services and bundles in our enterprise product catalogue. Increase revenue with multiple billing models, from usage-based  to subscription-based. Increase retention by establishing a B2B marketplace.

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IoT

Automate your end-to-end IoT operations

Everything you need to manage customer orders, from capturing to fulfilment. Advanced subscription and device management, for increased termed, one-off or usage billing revenue.

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Banking & FinTech

FinTech subscriptions and promotions

Blend subscriptions and bundled tiers into your product and fee structure and enjoy increased termed revenue. Introduce merchant-funded promotions to retain and grow your customer base and increase your payment and card product usage.

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Energy

Group and fleet monetisation

Powerful monetisation across all channels, company and franchise-owned. Apply usage billing for any energy product including eCharging, fuel and eServices for groups and customer segments such as fleets or SMEs.

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Retail & Hospitality

Increase repeat commerce and retention

Transition from outdated loyalty programs to persona-driven eWallet-based rewards and promotions and embrace the repeat customer economy. Engage into direct commerce with your customers through amazing apps, subscriptions and eOrdering.