Back to Getting Started Guides for CRM.COM
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Are you in the Pay TV Business? You have come to the right place. All you need to do is read this Getting Started Guide to find out how you can quickly set up CRM.COM to support your Subscription business following a Prepaid Billing model. CRM.COM provides an overall solution for managing your Subscriptions and supports two different Billing Models.
Prepaid Billing: Customers must pay in advance for Services they want to subscribe to.
Normal BillingSubscriptions: Customers are billed before or after they start using Services they have bought or are subscribed to, or for Physical Goods they have bought. The period for which subscribers are billed depends on their contract and is usually monthly, quarterly, biannual or annual.
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Before you start with Subscription configurations, view Getting Started with CRM.COM to complete the basic System configurations regardless of your line of business. Additional Guides on Pricing, OTT, Rewards and using the System can be found in the related Getting Started User Guides.
- /wiki/spaces/WIP/pages/10008359Getting Started with OTT-based Subscriptions
- /wiki/spaces/WIP/pages/10008364
- /wiki/spaces/WIP/pages/10008365Getting Started with Pricing
- Getting Started with Rewards
What you need to get started
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- Products
Set up all the Products your company provides its customers, whether these are Services or hardware. - Inventory Management
Set up the Warehouses where the hardware resides and a stock balance is kept, and import all the traceable goods (such as cards and decoders) provided to customers. - Price Plans
Set up your Price Catalogs, and add the rates for all the Products to be sold to customers. - Subscriptions
Set up your business Subscription rules and restrictions. - Billing
Set up your business Billing rules and restrictions. - Provisioning Provider
Set up the Provisioning Provider that represents the Conditional Access System or Video Platform you cooperate with, responsible for handling the streaming of signals to subscriber devices. - Contact Information
Set up Contact Information, used for defining the rules for managing Contact Information, required when registering subscribers. Accounts Receivable
Set up Accounts Receivable, used for defining the rules for managing Accounts Receivable, required when registering subscribers.- Wallets
Set up Wallets, used for defining rules for managing Wallets, required for creating Prepaid Subscriptions. - Vouchers
Set up Vouchers, used as a cross-module Payment type, that can be used for Wallet Top Ups (The module is optional). - Financial Transactions
Set up Financial Transactions, used when billing subscriber's Accounts.
Tip |
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We have divided each module's configuration tasks into two Classifications: Fast Track and Complete Configuration.
Configuration Type determines whether the module is found under an "Application" or "Configuration" Section. |
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Anchorproducts products
Setting up Products
products | |
products |
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Anchorsubscriptions subscriptions
Setting up Billing & Subscriptions
subscriptions | |
subscriptions |
Include Page Prepaid Billing & Subscriptions Getting Started Prepaid Billing & Subscriptions Getting Started
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Anchorprovisioning provisioning
Setting up Provisioning Provider
provisioning | |
provisioning |
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Anchoraccountsreceivable accountsreceivable
Setting up Accounts Receivable
accountsreceivable | |
accountsreceivable |
Include Page vamanualv4manual:Accounts Receivable Getting Startedvamanual v4manual:Accounts Receivable Getting Started
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Include Page v4manual:Finanacial Financial Transactions Getting Startedv4manual:Finanacial Financial Transactions Getting Started
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Sub-module | Type | Classification | Navigation | Dig In |
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Vouchers Types | Configuration | CONFIGURATIONFINANCE APPLICATIONVOUCHERSSET UP TYPES | Configuring Voucher TypesVouchers | |
Vouchers Definition | Configuration | CONFIGURATIONFINANCE APPLICATIONVOUCHERSSET UP BUSINESS DEFINITIONS | Configuring Voucher DefinitionsVouchers | |
Generate Vouchers | Application | FINANCEVOUCHERSMANAGE VOUCHER LOTS | Generating Vouchers |
Step 1: Setting up Voucher Types Anchorvouchertypes vouchertypes
vouchertypes | |
vouchertypes |
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- Default Payment Type: The Payment Type that Vouchers of this Type will default to.
- Value Option: Defines if the value should be Fixed, as defined in the Voucher type, or Variable, as defined during the creation of the Vouchers.
- Value: The value that will be provided by Vouchers of that Type.
- Mandatory on Conditions: Applicable and mandatory only if the value option is set to 'Fixed'.
- Secret Number Length: Determine the length of the generated Secret Number.
- Default Payment Type: The Payment Type that Vouchers of this Type will default to.
- Supported Products: A list of Products (Services or Physical Goods) and/or Products Types that each Voucher Type can be redeemed for. Each Voucher supported Product is associated to with either a Product or a Product Type.
- Allowed Organisational Units: The organisational units that can use the Voucher Type when creating new Vouchers.
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Let's see how you can quickly set up the System to start using Vouchers.
Voucher Types Company ZX needs to create 100 Vouchers of €50 with one-year validity that can be used on Products A and B exclusively.
Voucher Definition
Create LOT
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Having set up CRM.COM based on your business requirements, you are ready to experience the capabilities of the System. View our Application Manuals area, which includes manuals dedicated to each submodule, and discover the functionality of each CRM.COM Module designed to help you complete your business transactions.
Find links to manuals related to Prepaid Subscriptions below.
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Managing Contact Information
View Managing Contact Information and start working with Contact Information required for creating an Accounts Receivable.
Managing Accounts Receivable
View Managing Accounts Receivable and start working with Accounts Receivable required for creating Subscriptions.
Managing Wallets
View Managing Wallets and start working with Wallets required for funding Prepaid based Subscriptions.
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Executing Prepaid Billing Runs
View Managing Prepaid Billing Runs to set up and execute Billing as required.
Managing Vouchers
View Managing Vouchers and start working with Vouchers that can be used to add money to the subscriber's Wallet.
Managing Financial Transactions
View Managing Financial Transactions and start working with Financial Transactions to debit and credit the subscriber's account.
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Click on the links below for a complete description of the available Web APIs
- Contact Information
- Accounts Receivable
- Products
- Subscriptions
- Inventory Management