Page Comparison

...

Tip
Available from CRM.COM R14.2.0

Excerpt
This method provides the ability to provide feedback for a specific job (upon its completion)

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

feedback_type

(mandatory)

String

The feedback's type. Available options are:

CUSTOMER

job_identifier

(semi-optional)

Job Identifier

The identifier of the job that the feedback will be provided for. The job must be in a completed Life Cycle State, and only one feedback can be provided per Job. The allowed job identifier fields are the following:

Include Page

	V4:job_identifier
	V4:job_identifier

service_request_identifier

(semi-optional)

Service Request Identifier

The identifier of the service request that the feedback will be provided for. The Service Request must be in a completed Life Cycle State, and only one feedback can be provided per Service Request. The allowed service request identifier fields are the following:

Include Page

	V4:service_request_identifier
	V4:service_request_identifier

unit_identifier

(semi-optional)

Unit Identifier

The identifier of the unit that the feedback will be provided for. If the job_identifier or the service_request_identifier are provided, then the unit is automatically provided as well. The allowed unit identifier fields are the following:

Include Page

	V4:unit_identifier
	V4:unit_identifier

Tip
Deprecated from CRM.COM R18.0.0

business_unit_identifier

(semi-optional)

Business Unit Identifier

The identifier of the business unit that the feedback will be provided for. If the job_identifier or the service_request_identifier are provided, then the business unit is automatically provided as well. The allowed business unit identifier fields are the following:

Include Page

	business_unit_identifier
	business_unit_identifier

Tip
Available from CRM.COM R18.0.0

feedback_classification_identifier

(mandatory)

Feedback Classification Identifier

The identifier of the feedback's classification. The allowed feedback classification fields are the following:

Include Page

	V4:feedback_classification_identifier
	V4:feedback_classification_identifier

rate

(mandatory)

Number

The rate provided by the customer. The rating number should range between 0 and 10 (inclusive).

comments

(optional)

String

The comments provided by the customer

contact_identifier

(mandatory)

Contact Information identifier

The contact that provided the feedback. The allowed contact identifier fields are the following:

Include Page

	V4:contact_information_identifier
	V4:contact_information_identifier

submitted_on

(mandatory)

Date

The date that the feedback was submitted

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Include Page

	V4:feedback_complete
	V4:feedback_complete

...

Expand

title	Example 1

HTTP Method: POST

Request:

Body:

Code Block

language	javascript
theme	Confluence
language	javascript
linenumbers	true

{
       "token":"{{token}}",
       "feedback_type" : "CUSTOMER",
       "job_identifier":{"number":"J00000734"},
       "contact_identifier":{"id_number":"11225588"},
       "feedback_classification_identifier":{"name":"Customer Feedback"},
       "submitted_on":"2018-09-11T15:00:00",
       "rate":7,
       "comments":"Average"
}

Response:

Code Block

language	javascript
theme	Confluence
language	javascript
linenumbers	true

linenumbers	true

 {
    "data": {
        "number": "12",
        "unit": {
            "alternative_code": "adminunit",
            "group_name": "Main Group",
            "community_name": "Community",
            "name": "Admin Unit",
            "description": "admin unit",
            "id": "1"
        },
        "comments": "Average",
        "log_information": {
            "created_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "updated_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "created_date": "2018-09-11T18:26:24",
            "updated_date": "2018-09-11T18:26:25",
            "updated_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": "test@crm.com",
                "username": "MPAdministrator"
            },
            "created_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": "test@crm.com",
                "username": "MPAdministrator"
            }
        },
        "feedback_classification": {
            "alternative_code": "CF",
            "name": "Customer Feedback",
            "description": "Customer Feedback - CF",
            "id": "24FA2699491D4BF68D54C1E8C0869962"
        },
        "rating": 7,
        "contact_information": {
            "company_profile": null,
            "company_name": null,
            "name": "Loukia Papapavlou",
            "last_name": "Papapavlou",
            "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
            "life_cycle_state": "FINANCIAL",
            "middle_name": "Loukia",
            "title": "Miss",
            "type": "PERSON",
            "first_name": "Loukia",
            "demographics": {
                "id_number": "11225588",
                "gender": "FEMALE",
                "country_of_residence": {
                    "alternative_code": "CYP",
                    "three_character_code": "CYP",
                    "name": "CYPRUS",
                    "id": "181",
                    "two_character_code": "CY"
                },
                "date_of_birth": {
                    "month": 1,
                    "year": 1991,
                    "day": 28
                },
                "industry_sector": null,
                "industry": null,
                "name_day": {
                    "month": 12,
                    "day": 13
                },
                "passport_number_expiration_date": null,
                "id_number_expiration_date": null,
                "passport_number": null,
                "social_security_number": "99999999",
                "id_issued_by_country": null,
                "passport_issued_by_country": null
            }
        },
        "id": "AB43E9A2058E492DB525AECCE13AC960",
        "service_request": null,
        "performed_on": "2018-09-11T15:00:00",
        "type": "CUSTOMER",
        "job": {
            "number": "J00000734",
            "description": null,
            "rating_state": "COMPLETED",
            "accounts_receivable": {
                "number": "ACR0000000026",
                "name": "ACR0000000026 Loukia Papapavlou",
                "id": "ED512ED25BFF413280FA1BEB85DA9B1F",
                "life_cycle_state": "ACTIVE",
                "account_owner": {
                    "company_profile": null,
                    "company_name": null,
                    "name": "Loukia Papapavlou",
                    "last_name": "Papapavlou",
                    "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": "Loukia",
                    "title": "Miss",
                    "type": "PERSON",
                    "first_name": "Loukia",
                    "demographics": {
                        "id_number": "11225588",
                        "gender": "FEMALE",
                        "country_of_residence": {
                            "alternative_code": "CYP",
                            "three_character_code": "CYP",
                            "name": "CYPRUS",
                            "id": "181",
                            "two_character_code": "CY"
                        },
                        "date_of_birth": {
                            "month": 1,
                            "year": 1991,
                            "day": 28
                        },
                        "industry_sector": null,
                        "industry": null,
                        "name_day": {
                            "month": 12,
                            "day": 13
                        },
                        "passport_number_expiration_date": null,
                        "id_number_expiration_date": null,
                        "passport_number": null,
                        "social_security_number": "99999999",
                        "id_issued_by_country": null,
                        "passport_issued_by_country": null
                    }
                }
            },
            "id": "D62EDFA9A15F44E2A40EDEDB8CED0C23",
            "life_cycle_state": "COMPLETED",
            "type": {
                "billing_method": null,
                "alternative_code": "RPG",
                "name": "Replace Physical Goods on order",
                "fulfillment_scope": "REPLACE_PHYSICAL_GOODS",
                "description": null,
                "fulfillment_method": "BASED_ON_ORDERED_ITEMS",
                "id": "404D86E52AC44CEA8112696A91438904",
                "billing_directive": "BILLABLE"
            }
        }
    },
    "status": {
        "code": "OK",
        "description": "",
        "message": ""
    }
}

Versions Compared

Old Version 12

New Version Current

Key

Resource URL

Parameters

Restrictions

Response Data