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Learn how you can configure Access Token Business Definition that will dictate overall behavior of Access Tokens

What does this section cover?

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What are Access Token Definitions?

Access Token Definitions are used to control the creation of access tokens, by defining policies around the format of the access token user identifier and authentication code.

Creating, Editing & Deleting Validations & Restrictions

ActionValidationsRestrictions
General
  • Not applicable
  • Only one active access token definition can exist at any given time.
Create
  • Multiple access token definitions can exist in the system, but each one should have a unique name and alternative code.
  • Not applicable
Save
  • Mandatory Fields:
    • Name
    • Alternative Code
  • Not applicable
Edit
  • Not applicable
  • Not applicable
Delete
  • Not applicable
  • Not applicable

Access Token Definition attributes 

Name

Description

Main Information
NumberAn auto generated number that uniquely identifies the access token definitions
Name*The name of the definition
Alternative code*An alternative code for the definition. On creating a new definition it defaults to the first letter of each word included in the name (in capitals), if nothing else is specified
DescriptionA description for the definition
StateThe state of the definition which can be active or inactive. Only one active definition can exist at any point
Settings: The settings related to the access tokens
Identifier Settings
Automatic Creation Method

Defines if identifiers should be created automatically and the method that will be used to create them. The following options are supported:

  • None: If selected then identifiers will not be created automatically
  • Unique Auto Generated Number: If selected then identifiers will be created automatically, using the identifier sequence number.
  • Unique Auto Generated ID: If selected then identifiers will be created automatically as an auto generated ID
Format

Defines the format of the identifiers. The following options are supported:

  • Email Address: If selected then the identifiers that will be provided should be formatted as email addresses
  • Number: If selected then the identifiers  that will be provided should be formatted as numbers
  • Free text: If selected then the identifiers  that will be provided will not have any restrictions on their format

Visible and applicable only if the automatic creation is set to none

Minimum length

The minimum required length of the identifier
Visible and applicable only if the automatic creation is set to none

Minimum number of alphabetical characters (a-z)The minimum number of alphabetical characters (a-z) that should be included in the identifier
Visible and applicable only if the automatic creation is set to none and the format is set to free text or email
Minimum number of integers (0-9)The minimum number of integers (0-9) that should be included in the identifier
Visible and applicable only if the automatic creation is set to none and the format is set to free text or email. If the format is set to phone number or number then this should be visible but not editable and should default to the minimum length
Minimum number of other (special) charactersThe minimum number of special characters that should be included in the identifier
Visible and applicable only if the automatic creation is set to none and the format is set to free text or email
Pass code Settings
Automatic Creation Method

Defines if pass codes should be created automatically and the method that will be used to create them. The following options are supported:

  • None: If selected then pass codes will not be created automatically
  • Unique Auto Generated Number: If selected then pass codes will be created automatically, using the pass code sequence number.
  • Unique Auto Generated ID: If selected then pass codes will be created automatically as an auto generated ID
Minimum lengthThe minimum required length of the pass code
Visible and applicable only if the automatic creation is set to none
Minimum number of alphabetical characters (a-z)The minimum number of alphabetical characters (a-z) that should be included in the pass code
Visible and applicable only if the automatic creation is set to none
Minimum number of integers (0-9)The minimum number of integers (0-9) that should be included in the pass code
Visible and applicable only if the automatic creation is set to none
Minimum number of other (special) charactersThe minimum number of special characters that should be included in the pass code
Visible and applicable only if the automatic creation is set to none
Authentication Code Settings
Automatic Creation Method

Defines if authentication codes should be created automatically and the method that will be used to create them. The following options are supported:

  • None: If selected then authentication codes will not be created automatically
  • Unique Auto Generated Number: If selected then authentication codes will be created automatically, using the authentication codes sequence number.
  • Unique Auto Generated ID: If selected then authentication codes will be created automatically as an auto generated ID
Format

Defines the format of the authentication codes. The following options are supported:

  • Email Address: If selected then the authentication codes that will be provided should be formatted as email addresses
  • Number: If selected then the authentication codes that will be provided should be formatted as numbers
  • Free text: If selected then the authentication codes that will be provided will not have any restrictions on their format

Visible and applicable only if the automatic creation is set to none

Minimum length

The minimum required length of the authentication code
Visible and applicable only if the automatic creation is set to none

Minimum number of alphabetical characters (a-z)The minimum number of alphabetical characters (a-z) that should be included in the authentication code
Visible and applicable only if the automatic creation is set to none and the format is set to free text or email
Minimum number of integers (0-9)The minimum number of integers (0-9) that should be included in the authentication code
Visible and applicable only if the automatic creation is set to none and the format is set to free text or email. If the format is set to phone number or number then this should be visible but not editable and should default to the minimum length
Minimum number of other (special) charactersThe minimum number of special characters that should be included in the authentication code
Visible and applicable only if the automatic creation is set to none and the format is set to free text or email
Automation Settings
Allow Creating Access Tokens with no identifier and pass codeIf enabled, then it will be possible to create access tokens without specifying an identifier and pass code
Set Access Tokens as Not Effective on removing the last entity associationIf enabled, then an access token will be set a not effective if it was associated by one or more entities, and those associations were removed.
Accounts Receivable Settings
Allow Creating Access Tokens on Creating Accounts ReceivableIf enabled, then it will be possible to create access tokens directly through the process of creating a new accounts receivable
Always require at least one access tokenIf checked then it will be mandatory to specify an access token for each accounts receivable
Maximum number of access tokensDefines the maximum number of access tokens that can be related with each accounts receivable
Rewards Participants Settings
Allow Creating Access Tokens on Creating Rewards participants
If enabled, then it will be possible to create access tokens directly through the process of creating a new rewards participant
Always require at least one access tokenIf checked then it will be mandatory to specify an access token for each rewards participant
Maximum number of access tokensDefines the maximum number of access tokens that can be related with each rewards participant
Communication SettingsImage Removed
Accounts Receivable Settings

Define if access tokens should be communicated when they are used on accounts receivable

Enable on assigning access tokens to Accounts ReceivabeIf checked then access tokens will automatically be communicated when they are added on an accounts receivable
Communication TemplateThe communication template that will be used to send the communication. The communication template should have media equals to email or sms and should be related with access token entity. This information is mandatory if the communication setting is enabled
Communication Queue External SystemThe communication queue external system that will be used while sending the communication. If a communication queue external system is specified, then the communication will be created automatically, added in the communication queue, but will not be send
Rewards Participant Settings

Define if access tokens should be communicated when they are used on rewards participants

Enable on assigning access tokens to Rewards ParticipantsIf checked then access tokens will automatically be communicated when they are added on a rewards participant
Communication TemplateThe communication template that will be used to send the communication. The communication template should have media equals to email or sms and should be related with access token entity. This information is mandatory if the communication setting is enabled
Communication Queue External SystemThe communication queue external system that will be used while sending the communication. If a communication queue external system is specified, then the communication will be created automatically, added in the communication queue, but will not be send
Note

Visit Applying Access Token Definition Settings on Access Tokens to get a full picture of how the system will behave based on each setting you select.

 

Defining your own Access Tokens Definition tailored to your company's needs

  • Navigate to CONFIGURATION > FOUNDATION > ACCESS TOKENS > SET UP ACCESS TOKEN DEFINITIONS
  • Either search for an existing one or from the Top Menu click on NEW
     
  • MAIN INFORMATION

    1. Provide the required information:

      1. Name

      2. Alternative Code

      3. Description

        Access token definitions - Main InformationImage Removed 

  • SETTINGS

    1. IDENTIFIER

      1. Provide the required information as explained in the table above

    2. PASSCODE

      1. Provide the required information as explained in the table above
    3. AUTHENTICATION CODE

      1. Provide the required information as explained in the table above

    4. AUTOMATION

      1. Select which processes should automatically generate or set as inactive an Access Token
        1. Allow Creating Access Tokens with No Identifier and Pass Code

        2. Set Access Tokens as Not Effective on Removing the Last Entity Association

    5. ACCOUNTS RECEIVABLE SETTINGS

      1. Allow Creating Access Tokens on Creating Accounts Receivable : Check the box to enable

      2. Always require at least one access token:  Check the box to enable

      3. Maximum number of access tokens: Define a nubmer for max access tokens
    6. REWARDS PARTICIAPNT SETTINGS

      1. Allow Creating Access Tokens on Creating Rewards Participants : Check the box to enable

      2. Always require at least one access token:  Check the box to enable

      3. Maximum number of access tokens: Define a nubmer for max access tokens 

  • COMMUNICATION SETTINGS 

    1. ACCOUNTS RECEIVABLE SETTINGS

      1. Enable on assigning access tokens to Accounts Receivabe:  Check the box to enable
      2. Communication Template: Seacrh and add using quick search or search modal  
      3. Communication Queue External System: Seacrh and add using quick search or  search modal 
    2. REWARDS PARTICIAPNT SETTINGS

      1. Enable on assigning access tokens to Rewards Participants :  Check the box to enable
      2. Communication Template: Seacrh and add using quick search or  search modal  
      3. Communication Queue External System: Seacrh and add using quick search or  search modal  
       
  • From the Top Menu click on SAVE
  • LOG INFORMATION

    Include PageLog Information - GlobalLog Information - Global

    Deleting Access Tokens Definitions

    Include PageDeleting a record - GlobalDeleting a record - Global

    Changing the Life Cycle State of Access Tokens Definition

    Include PageChanging the Life Cycle State of a Definition - GlobalChanging the Life Cycle State of a Definition - Global
    Excerpt
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    Learn to configure Access Token Business Definition that will dictate the overall behaviour of Access Tokens

    Back to Access Tokens Main Page 

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    Table of Contents

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    Navigating to Access Token Definitions

    Info

    CONFIGURATION > FOUNDATION APPLICATION > ACCESS TOKENS > SET UP ACCESS TOKEN DEFINITIONS

    What are Access Token Definitions?

    Access Token Definitions are used to control the creation of Access Tokens, by defining the policies governing the format of the Access Token User Identifier, Pass Code and Authentication Code.  You can define whether Access Tokens can be created without an Identifier and Pass Code or deactivated when their last entity association (Rewards Participant or Accounts Receivable) is removed. 
    Additional settings relating to Access Tokens may also be defined, concerning Accounts Receivable and Rewards Participants, as well as Communication (Access Tokens can be automatically communicated to customers once created).

    Only Definitions with an 'Effective' Life Cycle State are applicable. The Life Cycle State can be changed between 'Effective' and 'Not Effective' using a dedicated action. 

    • Navigate to Access Token Definitions and explore existing records via the Summary page
    • Click on the link (name or number) of the record of your interest to enter the Data Entry page to see more detail. 
    • Use the Actions Menu to create a NEW Definition, modify (EDIT), or DELETE an existing one.  
    • Use BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Definition. 

    Check the Validations & Restrictions Table below for a list of available Actions when working with Access Token Definitions, including each Action's related validations and restrictions. View the Attributes Table for a comprehensive description of the Access Token Definitions fields.


    ACCESS TOKEN DEFINITIONImage Added

    Validations & Restrictions Table

    ActionValidationsRestrictions
    General
    • Not Applicable
    • Only one 'Active' Access Token Definition can exist at any given time.
    Create
    • Multiple Access Token Definitions can exist in the system, but each one should have a unique Name and Alternative Code.
    • Not Applicable
    Save
    • Mandatory Fields:
      • Name
      • Alternative Code
    • Not Applicable
    Edit
    • NotApplicable
    • Not Applicable
    Delete
    • Not Applicable
    • Not Applicable

    Attributes Table 

    An * indicates a field is mandatory

    Name

    Description

    Main Information
    NumberAn auto-generated number that uniquely identifies the Access Token Definitions
    Name*The name of the Definition
    Alternative Code*An alternative code for the Definition. Unless otherwise specified, the codes for new Definitions default to the Definition's Name initials in capital letters.
    DescriptionA description of the Definition
    StateThe state of the Definition which can be 'Active' or 'Inactive'. Only one 'Active' Definition can exist at a time.

    SETTINGS: The settings related to the Access Tokens

    Status
    colourGreen
    titleAvailable from CRM.COM R10.0.0
    - SETTINGS FOR ACCESS TOKENS WITH NO CLASSIFICATION

    Identifier Settings
    Automatic Creation Method

    Determines whether Identifiers should be created automatically and the method used to create them. The following options can be selected:

    • None: The Identifiers will not be created automatically.
    • Unique Auto-Generated Number: The Identifiers will be created automatically, using their sequence number.
    • Unique Auto-Generated Id: TheIdentifiers will be created automatically as an auto-generated Id.
    Format

    Determines how the identifiers are formatted.  The options are:

    • as Email Address(es)
    • as Number(s) 
    • as Free Text with no restrictions on their format
    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Minimum Length

    Theminimumrequirednumberofcharacters(alphabetical, numerical, or special) of the Identifier.

    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Minimum Number Of Alphabetical Characters (a-z)

    The minimum number of alphabetical characters from 'a' to 'z' that should be included in the Identifier.

    Note

    Applicable only if the Automatic Creation Method is set to 'None' and the Format is set to 'Free Text' or 'Email Address'.

    Minimum Number Of Integers (0-9)

    The minimum number of integers from '0' to '9' that should be included in the Identifier.

    Note

    Applicable only if the Automatic Creation Method is set to 'None' and the Format is set to 'Free Text' or 'Email Address'.

    Minimum Number Of Other Special Characters

    The minimum number of special characters that should be included in the Identifier.

    Note

    Applicable only if the Automatic Creation Method is set to 'None' and the Format is set to 'Free Text' or 'Email Address'.

    Pass Code Settings
    Automatic Creation Method

    Determines whether Pass Codes should be created automatically and the method used to create them. The following options can be selected:

    • None: The Pass Codes will not be created automatically
    • Unique Auto-Generated Number: The Pass Codes will be created automatically, using their sequence number.
    • Unique Auto-Generated Id: The Pass Codes will be created automatically as an auto-generated Id
    Minimum Length

    Theminimumrequirednumberofcharacters(alphabetical, numerical, or special) of the Pass Code.

    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Minimum Number Of Alphabetical Characters (a-z)

    The minimum number of alphabetical characters from 'a' to 'z' that should be included in the Pass Code.

    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Minimum Number Of Integers (0-9)

    The minimum number of integers from '0' to '9' that should be included in the Pass Code.

    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Minimum Number Of Other Special Characters

    The minimum number of special characters that should be included in the Pass Code.

    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Authentication Code Settings
    Automatic Creation Method

    Determines whether Authentication Codes should be created automatically and the method used to create them. The following options can be selected:

    • None: The Authentication Codes will not be created automatically.
    • Unique Auto-Generated Number: The Authentication Codes will be created automatically, using their sequence number.
    • Unique Auto-Generated Id: The Authentication Codes will be created automatically as an auto-generated Id.
    Format

    Determines how the Authentication Codes are formatted.  The options are:

    • as Email Address(es)
    • as Number(s) 
    • as Free Text with no restrictions on their format
    Note

    Applicable only if the Automatic Creation Method is set to 'None'.

    Minimum Length

    Theminimumrequirednumberofcharacters(alphabetical, numerical, or special) of the Authentication Code.

    Note

    Applicable only if the automatic creation is set to 'None'.

    Minimum Number Of Alphabetical Characters (a-z)

    The minimum number of alphabetical characters from 'a' to 'z' that should be included in the Authentication Code.

    Note

    Applicable only if the automatic creation is set to 'None' and the Format is set to 'Free Text' or 'Email Address.'

    Minimum Number Of Integers (0-9)

    The minimum number of integers from '0' to '9' that should be included in the Authentication Code.

    Note

    Applicable only if the automatic creation is set to 'None' and the Format is set to 'Free Text' or 'Email Address'.

    Minimum Number Of Other Special Characters

    The minimum number of special characters that should be included in the Authentication Code.

    Note

    Applicable only if the automatic creation is set to 'None' and the Format is set to 'Free Text' or 'Email Address'.

    Automation Settings
    Allow Creating Access Tokens with No Identifier and Pass CodeIf checked, one can create Access Tokens without specifying an Identifier and Pass Code.
    Set Access Tokens as 'Not Effective' on Removing the Last Entity AssociationIf checked, an Access Token will be set a 'Not Effective' if it is no longer associated with an entity.
    Accounts Receivable Settings
    Allow Creating Access Tokens on Creating Accounts ReceivableIf checked, it will be possible to generate Access Tokens automatically when creating a new Accounts Receivable.
    Always Require at Least One Access TokenIf checked, it will be mandatory to specify an Access Token for each Accounts Receivable.
    Maximum Number of Access TokensDefines the maximum number of Access Tokens that can be related to each Accounts Receivable.
    Require Verification

    If checked, Access Tokens generated automatically when creating a new Accounts Receivable will require verification. They will have a 'Pending Verification' Life Cycle State. A verification code will also be generated automatically.

    Rewards Participants Settings
    Allow Creating Access Tokens on Creating Rewards ParticipantsIf checked, it will be possible to generate Access Tokens automatically when creating a new Rewards Participant.
    Always Require at Least One Access TokenIf checked, it will be mandatory to specify an Access Token for each Rewards Participant.
    Maximum Number of Access TokensDefines the maximum number of Access Tokens that can be related with each Rewards Participant.
    Require VerificationIf checked, Access Tokens generated automatically when creating new Rewards Participants will require verification. They will have a 'Pending Verification' Life Cycle State. A verification code will also be generated automatically.
    Global Settings

    Status
    colourGreen
    titleAvailable from CRM.COM R10.0.0

    Accounts Receivable Settings

    Allow Creating Access Tokens on Creating Accounts ReceivableIf checked, it will be possible to generate Access Tokens automatically when creating a new Accounts Receivable.
    Always Require at Least One Access TokenIf checked, it will be mandatory to specify an Access Token for each Accounts Receivable.
    Maximum Number of Access TokensDefines the maximum number of Access Tokens that can be related to each Accounts Receivable.
    Require Verification

    If checked, Access Tokens generated automatically when creating a new Accounts Receivable will require verification.
    They will have a 'Pending Verification' Life Cycle State and a verification code will be generated automatically. 

    Required Number of Access Tokens per Access Token Classification

    Determines the minimumandmaximumnumberofAccess Tokens of a specific Classification that can be associated with an Accounts Receivable.

    • Access Token Classification: Defines the behaviour of each Access Token and the business settings and restrictions that will be applied while creating, maintaining or using it.
    • Minimum number of Access Tokens: The minimum number of Access Tokens of that Classification.
    • Maximum number of Access Tokens: The maximum number of Access Tokens of that Classification.

    Required Verification of Access Tokens per Access Token Classification

    Status
    colourBlue
    titleAvailable from CRM.COM R12.0.0

    Defines a list of Access Tokens Classifications that will require verification when these Access Tokens are created directly through the process of creating new Accounts Receivable. If no classifications are defined then Access Tokens generated automatically when creating a new Accounts Receivable will require verification, regardless of classification.

    Status
    colourGreen
    titleAvailable from CRM.COM R10.0.0

    Rewards Participant Settings

    Allow Creating Access Tokens on Creating Rewards ParticipantIf checked, it will be possible to generate Access Tokens automatically when creating a new Rewards Participant.
    Always Require at Least One Access TokenIf checked, it will be mandatory to specify an Access Token for each Rewards Participant.
    Maximum Number of Access TokensDefines the maximum number of Access Tokens that can be related with each Rewards Participant.
    Require VerificationIf checked, Access Tokens generated automatically when creating new Rewards Participants will require verification.
    They will have a 'Pending Verification' Life Cycle State and a verification code will be generated automatically.
    Required Number of Access Tokens per Access Token Classification

    Determines the minimumandmaximumnumberofAccess Tokens of a specific Classification that can be associated with an Accounts Receivable.

    • Access Token Classification: Defines the behaviour of each Access Token and the business settings and restrictions that will be applied while creating, maintaining or using it.
    • Minimum number of Access Tokens: The minimum number of Access Tokens of that Classification.
    • Maximum number of Access Tokens: The maximum number of Access Tokens of that Classification.

    Required Verification of Access Tokens per Access Token Classification

    Status
    colourBlue
    titleAvailable from CRM.COM R12.0.0

    Defines a list of Access Tokens Classifications that will require verification when these Access Tokens are created directly through the process of creating new Rewards Participant. If no classifications are defined then Access Tokens generated automatically when creating a new Rewards Participant will require verification, regardless of classification.

    Communication Settings
    Accounts Receivable Settings

    Define if Access Tokens should be communicated when they are used on Accounts Receivable

    Enable on Assigning Access Tokens to Accounts Receivable

    If checked, Access Tokens will automatically be communicated when added to an Accounts Receivable. If checked, the following options are mandatory to be provided:

    • Status
      colourYellow
      titleAvailable up to CRM.COM R11.0.0
      Communication Template: The template used to send the communication. The Communication Template should have media set to email or SMS -  and should be related to an Access Token.

    • Status
      colourBlue
      titleAvailable from CRM.COM R12.0.0
      Email Communication Template: The Email Communication Template used to send the Communication. The Communication Template should have media set to 'Email' and outgoing direction - and should be related to an Access Token.

    • Status
      colourBlue
      titleAvailable from CRM.COM R12.0.0
      SMS Communication Template: The SMS Communication Template used to send the Communication. The Communication Template should have media set to 'SMS' and outgoing direction - and should be related to an Access Token.

    Note

    A template is required if the setting is enabled.

    Enable on Resetting Access Token Pass Code

    Status
    colourBlue
    titleAvailable from CRM.COM R12.0.0

    If checked, Access Tokens will automatically be communicated when their Pass Code is Reset. If checked, the following options are mandatory to be provided:

    • Email Communication Template: The Email Communication Template used to send the Communication. The Communication Template should have media set to 'Email' and outgoing direction - and should be related to an Access Token.

    • SMS Communication Template: The SMS Communication Template used to send the Communication. The Communication Template should have media set to 'SMS' and outgoing direction - and should be related to an Access Token.

    Note

    A template is required if the setting is enabled.

    Communication Queue External SystemThe system that will be used to send the communication. If a Communication Queue External System is specified, the communication will be created automatically and added to the communication queue, but it will not be sent.
    Rewards Participant Settings

    Define if Access Tokens should be communicated when they are used on rewards participants

    Enable on Assigning Access Tokens to Rewards ParticipantsIf checked, Access Tokens will automatically be communicated when added to a Rewards Participant. If checked, the following options are mandatory to be provided:
    • Status
      colourYellow
      titleAvailable up to CRM.COM R11.0.0
      Communication Template: The template used to send the communication. The Communication Template should have media set to email or SMS -  and should be related to an Access Token.

    • Status
      colourBlue
      titleAvailable from CRM.COM R12.0.0
      Email Communication Template: The Email Communication Template used to send the Communication. The Communication Template should have media set to 'Email' and outgoing direction - and should be related to an Access Token.

    • Status
      colourBlue
      titleAvailable from CRM.COM R12.0.0
      SMS Communication Template: The SMS Communication Template used to send the Communication. The Communication Template should have media set to 'SMS' and outgoing direction - and should be related to an Access Token.

      Note

      A template is required if the setting is enabled.

    Enable on Resetting Access Token Pass Code

    Status
    colourBlue
    titleAvailable from CRM.COM R12.0.0

    If checked, Access Tokens will automatically be communicated when their Pass Code is Reset. If checked, the following options are mandatory to be provided:

    • Email Communication Template: The Email Communication Template used to send the Communication. The Communication Template should have media set to 'Email' and outgoing direction - and should be related to an Access Token.

    • SMS Communication Template: The SMS Communication Template used to send the Communication. The Communication Template should have media set to 'SMS' and outgoing direction - and should be related to an Access Token.

      Note

      A template is required if the setting is enabled.

    Communication Queue External SystemThe system that will be used to send the communication. If a Communication Queue External System is specified, the communication will be created automatically and added to the communication queue, but it will not be sent.
    LOG INFORMATION
    Log InformationThe standard set of Log Details information available in all entities  
    Note

    View Applying Access Token Definition Settings on Access Tokens for a complete overview of how the system behaves on each setting.

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