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Back to Customer Events Main Page 

Excerpt
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Learn how you can configure Key Performance Indicators

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titleAvailable from CRM.COM R11.0.0

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Table of Contents

Table of Contents
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Navigating to Key Performance Indicators

Info

CONFIGURATION > CRM APPLICATION > CUSTOMER EVENTS > SET UP KEY PERFORMANCE INDICATORS

What are Key Performance Indicators (KPI)?

Customer Event Key Performance Indicators are used to measure the performance of key business objectives in order to evaluate if they are achieved or not. They are used for creating Financial Statement Customer Events and can also be used as conditions on awarding participants through Financial Statement Reward Offers.

  • Navigate to Key Performance Indicators and explore existing records via the Summary page.  
  • Click on the link (name or number) of the record of your interest to enter the Data Entry page and see more detail. 
  • Use the Actions Menu to create a NEW Key Performance Indicator, modify (EDIT) or DELETE  an existing one.  
  • Use the BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Key Performance Indicators

Check the Validations & Restrictions Table below for a list of available Actions when working with Key Performance Indicators, including each Action's related validations, restrictions, a description of its system process, and additional information.  View the Attributes Table for a comprehensive description of the Key Performance Indicators fields.

Key Performance Indicator

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validations
validations
Validations & Restrictions

ActionValidationsRestrictionsAdditional Information
Create
  • Mandatory Fields must be defined
 
  • Name and Alternative Code must be unique
  • Not Applicable
Edit
  • Mandatory Fields must be defined
 
  • Name and Alternative Code must be unique
  • Not Applicable
Delete
  • Not Applicable
 
  • Deleted Customer Event Key Performance Indicators are still visible on Customer Events or Reward Offer which were created using those Key Performance Indicators

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attributes
attributes
 Attributes

An * indicates a field is mandatory.

It defines a list of products that should be was . Two options are available:IconNote that this configuration is not related with the products which are allowed to be measured by the KPI. All products are allowed to be measured by a KPI but only the specified ones will be taken into consideration while calculating the aggregated KPI value

Name

Description

Main Information

Name*

The Name of the KPI

Description

The Description of the KPI

Alternative Code*

The Alternative Code of the KPI. Unless otherwise specified, the Alternative Codes for new entries default to the Name initials in capital letters.

Products considered while calculating the Aggregated KPI valueKey Performance Indicator Products
A list of Products taken into consideration while calculating the aggregated value that 		is measured by the Key Performance Indicator 
Product

The product Product that will be taken into consideration while calculating the aggregated value for the Key Performance Indicator.If the

  • All Products
'
  • Specific Products: If selected then only those products will be the Products added are taken into consideration while calculating the aggregated value. In that case the system allows specifying a list of multiple products. If that option is selected then at least one product should be selected. Each product can be specified only once.
Note

Even if Specific Products are defined, any Product available in the System can be selected and added when adding the KPI to a Financial Statement Customer Event
However, if the Customer Event is evaluated to award a Reward Offer, only the Products defined as Specific Products of the KPI will be taken into consideration while calculating the aggregated value measured by the Key Performance Indicator.


Log Information
Log DetailsThe standard set of Log Details information available in all entities

 

Note

Visit Understanding Key Performance Indicators for business examples related to

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