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Managing subscription signalsIrdeto integration supports real time communication between CRM.COM and Irdeto. This means that at any point in time, given that there is communication between CRM.COM and Irdeto, when a subscription action takes place which affects the signals sent to the subscriber's device, such as activation or deactivation of a channel or broadband service, then Irdeto will instantly receive a request from CRM.COM to act accordingly. Reset multiple SubscriptionsReset subscription runs are used as a backup to identify and synchronise subscriptions that have gone out of sync, by communicating the necessary commands to the CA/OTT platform. Subscriptions may get out of sync (for example, active in CRM.COM and inactive in Irdeto) if any of the two systems suffers from downtime or if the connection from CRM.COM to the platform is lost. It is possible to preview the subscriptions that will be reset by the run, by using Preview from the Actions menu. The run must be scheduled and executed. You can limit the subscriptions which will be checked and reset by providing the period during which the subscriptions to be processed were created as well as the Subscription Types. Reset Single SubscriptionLike in the reset subscription run you can use the utility to update an out of sync subscription, so that the provider reflects the state in CRM.COM. Send multiple messagesMail runs are used to send messages to subscriber devices. There are two types of messages that you can select from, they can be displayed in the set-top box (STB) mailbox (Mail) or directly on the screen (Message). Additionally, you can also set the Text mode you can select between ANSI, Unicode or Raw. We advise to use ANSI. The process run does not create the messages; the messages are created in the system as communications (through communication plans) and remain 'Pending' in the communication queue until the mail run is executed. The mail run identifies the communications that should be handled by matching each entry in the communication queue 'Communication Queue External System' with one defined in the mail run. Send single messageSends on-screen messages (Message) or inbox messages (Mail) to either a single subscriber device or to all subscribers. Provide the required information starting with the message type and text mode to be sent. As the message text is provided through the utility, there is no related Communication (unlike message runs). Setting parental PIN codeResets the PIN of a single STB, either to its default value or to a value specified by the user. Select the device to reset its PIN. To reset to a 'Given Value' also provide a New PIN, otherwise, the PIN is reset to the PIN code number defined at the Provisioning Provider screen. If nothing is set on the provider screen then the default value is '0001'.
Querying secure ClientSecure Clients is the device that the subscriber owns and through which provisioning signals will be sent. You can query a device by using the utility in order to receive helpful information, such as
Re-Authorising secure client's sectorIn case where subscribers complain about loss of signal, agents can re-authorise the subscriber's device which will act as a refresh and may or may not solve the subscriber's issue. The utility is mostly used as a troubleshooting tool.
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