• Multiple Jobs Definitions can exist in the system, but each one should have a unique Name and Alternative Code
• Only one 'Active' Jobs Definition can exist at any given time

• If no 'Active' Jobs Definition exists, then no Jobs can be created
• Rules and restrictions specified in Jobs Definitions are applied during the creation and maintenance of a Job.

• Mandatory Fields must be defined
• At least one Job Type should be included in the Allowed Job Types while creating or updating Jobs Definitions

• Status
  colour Red title Applicable Up to CRM.COM R9.0.0

  Action Types and Sub-Action Types have been selected if they are configured in the system

• Job Types must be configured

• Mandatory Fields must be defined
• Name and Alternative Code must beunique

• Not Applicable

• Not Applicable

• Cannot be deleted if it's the 'Active' Definition

The Job Types that can be used. The following fields are available:

• Name
• Description
• Fulfilment Scope
• Fulfilment Method

The Communication Settings for emails. Based on the defined settings an email can be automatically triggered using the selected communication template. The change of state thatresultin an automatic email:

• On Creating: If enabled, a communication will be sent whenever a job is created
• On Updating Requested Information: If enabled, a communication will be sent whenever the requested information of a Job is updated
• On Starting Progress: If enabled, a communication will be sent whenever the progress of a job starts (i.e. the Life Cycle State changes to 'In Progress')
• On Canceling: If enabled, a communication will be sent whenever a job is cancelled (i.e. the Life Cycle State changes to 'Cancelled')
• On Completing: If enabled, a communication will be sent whenever a job is completed (i.e. the Life Cycle State changes to 'Completed')

The Template that will be used to create the Communication for each trigger. Only 'Effective' Communication Templates with an outgoing direction can be selected.

One Communication Template must be selected for each enabled trigger. A Communication Template can be added for the following Fulfilment Scopes:

• Activate Subscription
• Deactivate Subscription
• Cancel Subscription
• Add Subscription Services
• Cancel Subscription Services
• Change Subscription Location
• Swap Subscription Installed Items
• Swap Subscription Services

The Subscription Action Types and Sub-Types that will be used when Subscription actions are automatically created during the processing of a Job. The Subscription Action Types and Sub-Type is mandatory information, as long as such Types and Sub-Types are configured for each of the supported Subscription action behaviours or Business Classification codes.

Selection for the following Subscription Action Types is available

• Become Subscriber Action Type
  • Become Subscriber Sub-Action Type
• Activate Subscription Action Type
  • Activate Subscription Sub-Action Type
• Deactivate Subscription Action Type
  • DeactivateSubscription Sub-Action Type
• Cancel Subscription Action Type
  • Cancel Subscription Sub-Action Type
• Add Subscription Services Action Type
  • Add Subscription Services Sub-Action Type
• Cancel Subscription Services Action Type
  • Cancel Subscription Services Sub-Action Type
• Change Subscription Location Action Type
  • Change Subscription Location Sub-Action Type
• Swap Subscription Installed Items Action Types
  
  • Swap Subscription Installed Items Sub-Action Type
• Swap Subscription Services Action Type
  
  • Swap Subscription Services Sub-Action Type