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Learn how you can configure Leads Categories |
Lead Categories |
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Table of Contents
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What are Leads Categories?
Creating, Editing & Deleting
Navigating to Lead Categories
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CONFIGURATION > CRM APPLICATION > LEADS > SET UP CATEGORIES |
What are Lead Categories?
Use Lead Categories to categorise a Lead according to its Type.
- Navigate to Lead Categories and explore existing entries via the Summary page. Lead Categories follow a hierarchical structure, with 'parent' rows linked to multiple 'children' rows directly beneath them.
- Click on the link (Name or Number) of the entry of your interest to open a modal with the related details. Select an existing Lead Category for the 'parent' to make the specific Lead Category a 'child' or erase the 'parent' name to make the specific Lead Category a 'parent' itself.
- Either SAVE the changes or cancel (X) and go back to the Summary page.
- Create a new Lead Category (ADD) or delete an existing one (REMOVE).
- Use EXPAND ALL to view 'parents' and 'children' and COLLAPSE ALL to only view 'parents'.
Check the Validations & Restrictions Table below for a list of available Actions when working with Lead Categories including each Action's related validations, restrictions and additional information. View the Attributes Table for a comprehensive description of Lead Categories fields.
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Action | Validations | Restrictions | Additional Information |
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Delete |
| Deleted Leads categories are still visible on Leads ||
Create |
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Edit |
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Delete |
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Include Page
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An * indicates a field is mandatory.
Name | Description |
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Name* | The name of the Lead Category. |
Code* | A code for the Lead Category. |
Description | A description for the Lead Category. |
Parent | The parent of the Lead Category, unless if the Category is a 'root'. |
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