Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Back to Leads Main Page

Excerpt
hiddentrue

Learn how you can configure Leads Categories

What does this section cover?

Lead Categories

Panel
nameblue

Table of Contents

Table of Contents
minLevel2

What are Leads  Categories?

 

Creating, Editing & Deleting

Navigating to Lead Categories

Info

CONFIGURATION > CRM APPLICATION > LEADS > SET UP CATEGORIES

What are Lead Categories?

Use Lead Categories to categorise a Lead according to its Type.

  • Navigate to Lead Categories and explore existing entries via the Summary page. Lead Categories follow a hierarchical structure, with 'parent' rows linked to multiple 'children' rows directly beneath them.
  • Click on the link (Name or Number) of the entry of your interest to open a modal with the related details. Select an existing Lead Category for the 'parent' to make the specific Lead Category a 'child' or erase the 'parent' name to make the specific Lead Category a 'parent' itself.
  • Either SAVE the changes or cancel (X) and go back to the Summary page. 
  • Create a new Lead Category (ADD) or delete an existing one (REMOVE).
  • Use EXPAND ALL to view 'parents' and 'children' and COLLAPSE ALL to only view 'parents'.

    Check the Validations & Restrictions Table below for a list of available Actions when working with Lead Categories including each Action's related validations, restrictions and additional information. View the Attributes Table for a comprehensive description of Lead Categories fields.


Lead CategoriesImage Added

Anchor
validations
validations
Validations & Restrictions

Deleted Leads categories are still visible on Leads
ActionValidationsRestrictionsAdditional Information
General  
Delete
    • .
Create
  • Mandatory Fields must be defined.
  • Multiple Lead Categories can be present in the System, but each one should have a unique Name and Alternative Code.
  • Not Applicable
Edit
  • Mandatory Fields must be defined.
  • Not Applicable
  • Not Applicable
Delete
  • A Lead Category cannot be deleted if it is the 'parent' node.
  • Lead Categories cannot be deleted if they are already used by Leads which are still not completed or if they are included in the list of allowed Categories in one of the available Lead Types. 
  • Deleted Lead Categories are still visible on entries which were created using those categoriesCategories.

  Include PageConfiguring Categories - GlobalConfiguring Categories - Global 

Anchor
attributes
attributes
Attributes

An * indicates a field is mandatory.

Name

Description

Name*The name of the Lead Category.
Code*A code for the Lead Category.
DescriptionA description for the Lead Category.

Parent

The parent of the Lead Category, unless if the Category is a 'root'.

Panel
namegrey

Related Areas

Filter by label (Content by label)
showLabelsfalse
spacesV4Manual
showSpacefalseexcerpttrue
labelsleads-basics-r7,leads-advanced-r7,leads-admin-r7

heatmap

Helpful Links

Panel
namegrey

Popular Labels

Popular Labels
spaceKeyV4Manual
style
Filter by label (Content by label)
showLabelsfalse
spacesV4Manual
showSpacefalse
labelsglobal