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What are SR Final Resolution Categories?

Creating, Editing & Deleting Validations & Restrictions

Navigating to Service Request Final Resolution Categories

What are Service Request Final Resolution Categories?

Service Request Final Resolution Categories is a module used to classify Resolution into generic groups based on specific similar attributes.

• Navigate to Service Request Final Resolution Categories and explore existing entries via the Summary page. Service Request Final Resolution Categories follow a hierarchical structure, with 'parent' rows linked to multiple 'children' rows directly beneath them.
• Click on the link (Name or Number) of the entry of your interest to open a modal with the related details. Select an existing Service Request Final Resolution Category for the 'parent' to make the specific Category a 'child' or erase the 'parent' name to make the specific  Category a 'parent' itself.
• Either SAVE the changes or cancel (X) and go back to the Summary page. 
• Create a new Service Request Final Resolution Category (ADD) or delete an existing one (REMOVE).
• Use EXPAND ALL to view 'parents' and 'children' and COLLAPSE ALL to only view 'parents'.
  
  Check the Validations Table below for a list of available Actions when working with Service Request Final Resolution Categories including each Action's related validations and restrictions. View the Attributes Table for a comprehensive description of Service Request Final Resolution Categories fields.

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validations validations

Validations 

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attributes attributes

Attributes

An * indicates a field is mandatory.