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Disclaimer

 Homespot is a fictional retailer.  The Homespot demo scenario illustrates how you can use the CRM.COM software for Rewards for a retailer, a restaurant and a coffee store.  All persons portrayed in the demo are fictitious and any resemblance to real persons is purely coincidental.  Data and product names are also fictitious.

Introduction

Homespot is a large value-driven retailer in Cyprus with a passion for life at home. Homespot is the perfect place to spend some quality time with the whole family as it combines shopping, dining and entertainment for all ages.  It is essential for Homespot to facilitate purchases from repeat customers and establish a core audience of loyal customers in order to increase its profits but also to reduce its risk and increase the power of its position within the market of furniture and other home related goods. Therefore, the company wants to introduce reward offers that will have a significant impact on the customer’s decision making and spending.

Homespot

The Homespot store consists of the below:

• The main store with home goods
• A food court
• A restaurant
• A cafe
• A kids area

Complete Solution

The Homespot demo includes the below:

• POS (Kounta)
  Online real time transactions through Kounta, a web-based electronic Point of Sale
• Web Portal
  Online rewards management for the rewards participant
• Mobile App
  eWallet and rewards management through a smartphone for the rewards participant

CRM.COM is integrated with leading POS, E-Commerce sites, Card Terminals via the CRM.COM Web API.

Note: More information on Kounta can be found here: www.kounta.com 

Demo Flow

POS

1. Visit https://my.kounta.com/login
   Login using the below credentials:
   info@crm.com
   Crm.com*kounta
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2. Click on POS
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3. Select your user
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4. Enter PIN (1111)
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5. Add products to the cart
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   Note: On the left hand side you can view the different sections of Homespot so as to view the right products according to the transaction you want to perform.
6. Click Add Customer
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7. Select the customer Anna Georgiou from the customer list
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8. Click Save
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9. Click Checkout
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10. Enter a fast cash option
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11. Send Receipt (or click No Thanks to skip)
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Customer Web Portal

1. Navigate to https://rewardsportaldemo.crm.com/en/login
2. Login using the below credentials
   anna@crm.com
   123456
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3. This is the customer's view of her rewards account
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   The homepage presents the participant's wallet balance, the wallet balance that expires in the next 30 days, the conditional and unconditional amounts of the wallet balance as well as all the active offers.
4. The reward participant can view her progress towards an offer by clicking on the offer
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5. The reward participant can view her wallet balance breakdown by navigating to My Rewards
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6. The reward participant can view her awards, spends and purchases by navigating to My Account > Wallet
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Customer Mobile App

1. Open the Homespot mobile app
2. Login using the below credentials
   anna@crm.com
   123456
3. The reward participant can view her wallet balance and how to spend it via the Home page
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4. The reward participant can view all the running offers via the Offers page
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5. The reward participant can tap on an offer and view more details. Certain offers present the participant's progress towards the offer
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