Page Comparison

Versions Compared

Old Version 1

changes.mady.by.user George Rossides (Unlicensed)

Saved on Dec 01, 2014

compared with

New Version Current

changes.mady.by.user Joseph Ioannou (Unlicensed)

Saved on Aug 27, 2019

Key

This line was added.
This line was removed.
Formatting was changed.

...

Name	Type	Description
id	String	The ID of the retrieved

job

service request
number	String	The number of the retrieved

job

service request
description	String	The description of the retrieved

job notes

service request
life_cycle_state	String	The life cycle state of the retrieved service request which can be PENDING, RESPONDED, TEMPORARY_RESOLVED, FINAL_RESOLVED, COMPLETED
caller_email	String	The email address of the caller as specified on the retrieved service request
caller_phone	String	The

notes

phone number of the

retrieved job

life_cycle_state

String

The life cycle state of the retrieved activity which can be PENDING, IN PROGRESS, COMPLETED

caller as specified on the retrieved service request

Tip
Available from CRM.COM R10.0.0

urgency_level

String

The urgency level of the retrieved service request, which can be one of the following:

URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2 , CUSTOM3, CUSTOM4, CUSTOM5

Tip
For releases prior CRM.COM R14.0.0, the urgency levels CUSTOM3, CUSTOM4 and CUSTOM5 are supported as well

impact_level

String

The impact level of the retrieved service request, which can be one of the following:

IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2

Tip
For releases prior CRM.COM R14.0.0, the impact levels CUSTOM3, CUSTOM4 and CUSTOM5 are supported as well

priority_level

Number

The priority level of the retrieved service request, which can be one of the following:

1, 2, 3, 4, 5, 6, 7, 8, 9, 10

start_date

Date

The date that the

job

service request is created
expected_completion_date	Date	The date that the

job

service request is expected to be completed
actual_completed_date	Date	The date that the

job

service request is actually completed

cancellation_reason

Service Requests Cancellation Object

The reason that the job was cancelled. This is applicable only if the job is on a cancelled life cycle state

Tip
Available from CRM.COM R15

notes

String

The shared notes of the retrieved service request

udf_string_1

String

User Defined Field of type String

udf_string_2

String

User Defined Field of type String

udf_string_3

String

User Defined Field of type String

udf_string_4

String

User Defined Field of type String

udf_string_5

String

User Defined Field of type String

udf_string_6

String

User Defined Field of type String

udf_string_7

String

User Defined Field of type String

udf_string_8

String

User Defined Field of type String

udf_float_1

Float

User Defined Field of type Float

udf_float_2

Float

User Defined Field of type Float

udf_float_3

Float

User Defined Field of type Float

udf_float_4

Float

User Defined Field of type Float

udf_date_1

Date

User Defined Field of type Date

udf_date_2

Date

User Defined Field of type Date

udf_date_3

Date

User Defined Field of type Date

udf_date_4

Date

User Defined Field of type Date

accounts_receivable

Accounts Receivable object

The accounts receivable related with the specified service request

Contact Information object

The caller related with the specified service request

Assign Object

The assignment information of the retrieved

job

service request

Job

Service Request type object

The type information of the retrieved

jobbilling_termsBilling Terms ObjectThe billing terms of the retrieved jobstatusJob

service request
status	Service Request Status object	The status information of the retrieved

job

service request

Job

Service Request Category object

The category of the retrieved

job

service request

estimate

estimated_completion_time

Time Period Object

The time that is estimated to complete the

job

service request, measured in minutes, hours, days, weeks, years
time_to_completion	Time Period Object	The time that is left up to the expected completion date
time_overdue	Time Period Object	The time past the expected completion date

accounts

receivable

Accounts Receivable

Group object

The

accounts receivable related with the specified joblocationAddress ObjectThe physical location that the job should be performed and delivered to

group that is owning the service request

Tip
Deprecated from CRM.COM R18.0.0 (replaced with owned_by_business_unit)

groupGroup object

Business Unit Object

The

group

business unit that is owning

the job

the service request

Tip
Available from CRM.COM R18.0.0

Privacy level object

The

job

privacy level of the service request

Tip
Deprecated from CRM.COM R18.0.0

log_information

Log Information Object

The log information related with the retrieved

jobphysical_goods_to_be_provided

service request
referring_to	Service Request Referring to Object	The entities for which the service request was raised for and can be a Subscription or a Job
response	Service Request Response Object	The response of the retrieved service request
temporary_resolution	Service Request Temporary Resolution Object	The temporary resolution of the retrieved service request
final_resolution	Service Request Final Resolution	The final resolution of the retrieved service request
services_set	Set of Services Objects	A list of services for which the service request was raised for
physical_goods_set	Set of Physical Goods

to Be Provided expenses

Objects

The physical goods that will be provided as part of the job

A list of the physical goods for which the retrieved service request was raised for, which can be traceable or not traceable
related_service_requests_set	Set of

Expense

Related Service Requests Objects

A list

of one time services which are applied on the job as expenses

with the service requests for which the retrieved service request relates to
related_activities_set	Set of

Activity

Related Activities Objects

A

set of

list with the activities for which

are planned for the specific jobbills

the retrieved service request relates to

Tip
Available from CRM.COM R14.0.0

related_jobs_set

Set of

Bill

Related Jobs Objects

A

set of bills that were generated by the billing engine in relation to the specific job

list with the jobs for which the retrieved service request relates to

Tip
Available from CRM.COM R14.0.0

Anchor

	service requests referred objects
	service requests referred objects

Referred Objects Response Data

Include Page

	accounts_receivable_short
	accounts_receivable_short

Include Page

	contact_information_short
	contact_information_short

Include Page

	assigned_to_short
	assigned_to_short

Include Page

	job_typeservice_request_cancellation_reasons_shortjob_type
	service_request_cancellation_reasons_short

Include Page

	billingservice_termsrequest_jobstype_shortbilling
	service_termsrequest_jobstype_short

Include Page

	jobservice_request_status_shortjob
	service_request_status_short

Include Page

	jobservice_request_category_shortjob
	service_request_category_short

Include Page

	accountstime_receivableperiod_shortaccounts
	time_receivableperiod_short

Include Page

	addressgroup_shortaddress
	group_short

Include Page

	groupprivacy_level_shortgroup
	privacy_level_short

Include Page

	privacylog_levelinformation_shortprivacy
	log_levelinformation_short

job_physical_good_to_be_provided

Include Page

job_physical_good_to_be_provided_short

	service_requests_referring_to_short
	service_requests_referring_to_short

Include Page

	service_request_response_short
	service_request_response_short

Include Page

	service_request_temporary_resolution_short
	service_request_temporary_resolution_short

Include Page

	service_request_final_resolution_short
	service_request_final_resolution_short

Include Page

	service_request_services_short
	service_request_services_short

Include Page

	service_request_physical_goods_short
	service_request_physical_goods_short

Include Page

	jobrelated_service_expenserequest_shortjob
	related_service_expenserequest_short

Include Page

	activity_short
	activity_short

Include Page

	billjob_shortbill
	job_short

Include Page

	logbusiness_informationunit_shortlog
	business_informationunit_short