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Tip
Available from CRM.COM R14.2.0

Excerpt
This method provides the ability to list the feedback of show a specific unit's jobs.feedback

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

unitfeedback_identifier

(mandatory)

Unit Feedback Identifier

The identifier of the unit, the jobs of which have been rated by Customers. The allowed unit feedback that should be retrieved. The allowed feedback identifier fields are the following:

Include Page

	V4:unitfeedback_identifier
	V4:unitfeedback_identifier

submitted_on_from

(optional)

Date

The starting point for which the feedback was provided

submitted_on_to

(optional)

Date

The end point for which the feedback was provided

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
number_of_feedback_records	Number	The number of feedback records provided for the retrieved unit
average_rating	Number	The average rating of the retrieved unit's feedback
job_feedback_set	Set of Job All Scopes Feedback object	The individual feedback records provided for the retrieved unit's jobs

...

Response Data

Include Page

	V4:job_all_scopes_feedbackfeedback_complete
	V4:job_all_scopes_feedbackfeedback_complete

Examples

Expand

title	Example 1

HTTP Method: POSTGET

Request:

Body:

Code Block

theme	Confluence
language	javascript
linenumbers	true

 {{server}}/crmapi/rest/v2/feedback/show?token={{token}}&feedback_identifier=number=12

Response:

Code Block

theme	Confluence
language	javascript
linenumbers	true

 {
    "data": {
        "number": "12",
        "unit": {
            "alternative_code": "adminunit",
            "group_name": "Main Group",
            "community_name": "Community",
            "name": "Admin Unit",
            "description": "admin unit",
            "id": "1"
        },
        "comments": "Average",
        "log_information": {
            "created_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "updated_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "created_date": "2018-09-11T18:26:24",
            "updated_date": "2018-09-11T18:26:25",
            "updated_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": "test@crm.com",
                "username": "MPAdministrator"
            },
            "created_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": "test@crm.com",
                "username": "MPAdministrator"
            }
        },
        "feedback_classification": {
            "alternative_code": "CF",
            "name": "Customer Feedback",
            "description": "Customer Feedback - CF",
            "id": "24FA2699491D4BF68D54C1E8C0869962"
        },
        "rating": 7,
        "contact_information": {
            "company_profile": null,
            "company_name": null,
            "name": null,
            "last_name": "Papapavlou",
            "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
            "life_cycle_state": "FINANCIAL",
            "middle_name": "Loukia",
            "title": "Miss",
            "type": "PERSON",
            "first_name": "Loukia",
            "demographics": {
                "id_number": "11225588",
                "gender": "FEMALE",
                "country_of_residence": {
                    "alternative_code": "CYP",
                    "three_character_code": "CYP",
                    "name": "CYPRUS",
                    "id": "181",
                    "two_character_code": "CY"
                },
                "date_of_birth": {
                    "month": 1,
                    "year": 1991,
                    "day": 28
                },
                "industry_sector": null,
                "industry": null,
                "name_day": {
                    "month": 12,
                    "day": 13
                },
                "passport_number_expiration_date": null,
                "id_number_expiration_date": null,
                "passport_number": null,
                "social_security_number": "99999999",
                "id_issued_by_country": null,
                "passport_issued_by_country": null
            }
        },
        "id": "AB43E9A2058E492DB525AECCE13AC960",
        "service_request": null,
        "performed_on": "2018-09-11T15:00:00",
        "type": "CUSTOMER",
        "job": {
            "number": "J00000734",
            "description": null,
            "rating_state": "COMPLETED",
            "accounts_receivable": {
                "number": "ACR0000000026",
                "name": "ACR0000000026 Loukia Papapavlou",
                "id": "ED512ED25BFF413280FA1BEB85DA9B1F",
                "life_cycle_state": "ACTIVE",
                "account_owner": {
                    "company_profile": null,
                    "company_name": null,
                    "name": null,
                    "last_name": "Papapavlou",
                    "id": "E12B1552198540D7BDBBE5CCF23D0EE5",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": "Loukia",
                    "title": "Miss",
                    "type": "PERSON",
                    "first_name": "Loukia",
                    "demographics": {
                        "id_number": "11225588",
                        "gender": "FEMALE",
                        "country_of_residence": {
                            "alternative_code": "CYP",
                            "three_character_code": "CYP",
                            "name": "CYPRUS",
                            "id": "181",
                            "two_character_code": "CY"
                        },
                        "date_of_birth": {
                            "month": 1,
                            "year": 1991,
                            "day": 28
                        },
                        "industry_sector": null,
                        "industry": null,
                        "name_day": {
                            "month": 12,
                            "day": 13
                        },
                        "passport_number_expiration_date": null,
                        "id_number_expiration_date": null,
                        "passport_number": null,
                        "social_security_number": "99999999",
                        "id_issued_by_country": null,
                        "passport_issued_by_country": null
                    }
                }
            },
            "id": "D62EDFA9A15F44E2A40EDEDB8CED0C23",
            "life_cycle_state": "COMPLETED",
            "type": {
                "billing_method": null,
                "alternative_code": "RPG",
                "name": "Replace Physical Goods on order",
                "fulfillment_scope": "REPLACE_PHYSICAL_GOODS",
                "description": null,
                "fulfillment_method": "BASED_ON_ORDERED_ITEMS",
                "id": "404D86E52AC44CEA8112696A91438904",
                "billing_directive": "BILLABLE"
            }
        }
    },
    "status": {
        "code": "OK",
        "description": "",
        "message": ""
    }
}

Versions Compared

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Key

Resource URL

Parameters

Restrictions

Response Data

Response Data

Examples