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AluxSat provides a range of TV channels grouped into subscription packages.  A TV receiver needs to be installed at the customer’s location in order for the TV provision to be available.  Multiple viewing on multiple devices is available. 

4.1. Customers

AluxSat currently provides digital TV channels to residential customers as well as companies.  The call center and the customer support center provide customer support – handling enquiries regarding AluxSat services and technical support.  Every time a customer contacts the call center or walks in a customer support center, the agent loads the customer record. 

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The agent serving the customer is also recorded.

4.2. Products

4.2.1. Product Types

AluxSat offers a variety of products to its customers ranging from TV packages, Triple Play packages, add-on channels, PPV and VOD.  In addition to these services, AluxSat offers the appropriate hardware required for the provision of services.  Certain fees that may also apply, such as installation or repair fees, are also products.

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Expenses: installation service, repair fee

 

 

1.1.1.                        Available Products

1.1.1.1.    Subscription Packages

 

Customers can subscribe to one of the following packages and have the option to add additional channels.

  • AluxSat Family: Local + Documentaries + Kids
  • AluxSat International: Local + Documentaries + International
  • AluxSat Entertainment: Local + Documentaries + Entertainment
  • AluxSat Sport: Local + Documentaries + Sport
  • AluxSat Premium: Local + Documentaries + Sport + International + Entertainment + Kids
  • Triple Play Bronze: Aluxsat Premium + Home Broadband Bronze 4MB + Telephony
  • Triple Play Silver: Aluxsat Premium + Home Broadband Silver 12MB + Telephony
  • Triple Play Gold: Aluxsat Premium + Home Broadband Gold 32MB + Telephony

1.1.1.2.    Additional Channels

 

The below additional channels can be added to a subscription package for an extra charge under the condition that a customer has already subscribed to either one of the Main Subscription Packages or to one of the Triple Play packages.

  • AluxCinema
  • AluxCinema HD
  • AluxSport
  • AluxSport HD
  • Adult

 

1.1.1.3.    Pay Per View

 

Pay per view is provided under the condition that a customer has already subscribed to one of the Main Subscription Packages or to one of the Triple Play packages.  Pay per view products are available to all the subscribers who ordered them on time according to the broadcaster.  Such products are divided into the below types:

  • PPV Sports
  • PPV Concerts
  • PPV Awards

 

1.1.1.4.    Movies On Demand

 

Movies On Demand are provided under the condition that a customer has already subscribed to one of the Main Subscription Packages or to one of the Triple Play packages and are available for multiple viewing within 24 hours from the time of the order.  The subscriber launches the movie store from the main menu on his TV set and selects the movie of interest to purchase. Such products are divided into the below types:

  • Library Movies
  • Movies - New Releases

 

 

 

 

1.1.1.5.    Telephony

 

Telephony is provided only with Triple Play packages and is available both for normal and prepaid subscribers.  Telephony is billed on a usage basis and the call rates vary according to the call’s country of destination and call duration.  All local calls are charged on a flat rate per minute.  International call rates are grouped in 7 bands and each band has a different rate per minute.  For telephony rates check the Pricing section of this document.  The bands according to the Telephony Usage Service Catalog are as below: