...
For normal subscriptions AluxSat performs normal billing runs every month on the 5th (approximately) day of the month and pre-bills the whole subsequent calendar month. For prepaid subscriptions AluxSat performs prepaid billing runs on a daily recurring basis. Both services and physical goods are considered billable.
...
4.
...
6.
...
Payment Methods
...
For normal subscriptions (not prepaid) AluxSat offers various payment methods allowing customers to pay their subscriptions and other fees in their preferred method. These methods are: cash, credit card, direct debit, bank transfer, vouchers and payments via the STRIPE payment gateway.
For prepaid subscription AluxSat offers AluxSat Vouchers to be used as the payment method where subscribers purchase vouchers and top up their wallet with.
...
4.
...
6.1.
...
Vouchers
AluxSat provides an alternate way of payment through the AluxSat Vouchers. Vouchers are purchased by subscribers, they provide the voucher secret number to the Customer Service Agent to top up their wallets and that amount can then be consumed by the products or services of the account owners as denoted by the voucher.
...
4.
...
6.1.1.
...
AluxSat Vouchers
AluxSat offers the below vouchers:
- €20 Vouchers on all services
- €50 Vouchers on all services + €5 extra added value
- €100 Vouchers on all services + €10 extra added value
- €25 Vouchers on AluxSat Premium only
...
4.6.2.
...
STRIPE Payment Gateway
The stripe payment gateway is a built in integration of CRM.COM and the Stripe payment system which allows the acceptance of online and mobile payments.
...
4.
...
7.
...
Payment Frequency
Flexibility on the payment frequency is given to customers so as to choose whether they wish to pay on a monthly, quarterly, biannually, annually or on a 2-year basis.
...
4.
...
8.
...
Presentment Methods
Subscribers (except prepaid subscribers) can select the method they wish to receive their bills, by selecting between Email, SMS and Post.
...
4.
...
9.
...
AluxSat Subscription Batch Processes
AluxSat supports subscription batch processes for deactivation and activation purposes.
...
4.
...
9.1.
...
Automatic Deactivation Process
This process is used to retrieve all unsettled effective subscriptions (i.e., subscriptions that have unsettled bills) in order to deactivate them. This process runs automatically on a daily basis. Once completed, all the subscription services of the subscription are being deactivated, setting their life cycle state from “Effective” to “Not Effective”.
...
4.9.2.
...
Automatic Activation Process
This process is used to retrieve all settled deactivated subscriptions (i.e., subscriptions whose bills have been settled) in order to reactivate them. This process runs automatically on a daily basis. Once completed, all the subscription services of the subscription are being reactivated, setting their life cycle state from “Not Effective” to “Effective”.
...
4.
...
10.
...
Pricing
The table below shows the prices for all AluxSat’s products. Usage service products have their own usage service catalogs. The rest of the products’ rates are included in the AluxSat Price Plan. All prices are in Euros.
...
4.
...
10.1.
...
AluxSat Price Plan
No. | Product | Price |
Subscription Packages | ||
1 | AluxSat Family | €15.00 / month |
2 | AluxSat International | €17.00 / month |
3 | AluxSat Entertainment | €18.00 / month |
4 | AluxSat Sport | €20.00 / month |
5 | AluxSat Premium | €25.00 / month |
6 | Triple Play Bronze | €50.00 / month |
7 | Triple Play Silver | €60.00 / month |
8 | Triple Play Gold | €70.00 / month |
Add-On Channels | ||
9 | AluxCinema | €5.00 / month |
10 | AluxSport | €7.00 / month |
11 | AluxCinema HD | €7.00 / month |
12 | AluxSport HD | €9.00 / month |
13 | Adult | €8.00 / month |
Hardware | ||
14 | AluxSat Box | €50.00 each |
15 | Wireless Router | €20.00 each |
Multiroom TV Subscriptions | ||
16 | Multiroom TV 1 | €5.00 / month |
17 | Multiroom TV 2 | €4.00 / month |
Services | ||
18 | Installation Service | €15.00 / installation |
19 | Repair Service | €20.00 / repair |
...
4.10.2.
...
AluxSat Usage Service Catalogs
Usage Service Catalogs are used to maintain all usage service information and to define the business rules, dependencies and prerequisites between services that determine the services that are allowed to be offered to subscribers, their price rates and the conditions that should be fulfilled in order for those services to become available. The OTT (Over The Top) business model is supported via the Usage of Usage Service Catalogs.
...
4.
...
10.2.1.
...
Pay Per View Usage Service Catalog
Pay Per View | 14||
1 | PPV Sports | €12.00 / view 15 |
2 | PPC Concerts | €5.00 / view 16 |
3 | PPV Awards | €8.00 / view |
Note: Subscription to “Pay Per View” termed service is required.
...
4.
...
10.2.2.
...
Movies On Demand Usage Service Catalog
Movies On Demand | 17||
1 | Library Movies | €1.50 / view 18 |
2 | New Movie Releases | €2.00 / view |
Note: Subscription to “Movies On Demand New” or “Movies On Demand Library” termed services is required.
...
4.
...
10.2.3.
...
Telephony Usage Service Catalog
Telephony | ||
No. | Band Name | Rate per minute |
1 | Band 1: Calls to landlines and mobiles Central Europe | €0.20 |
2 | Band 2: Calls to landlines and mobiles Mid/Far Europe and Africa | €0.35 |
3 | Band 3: Calls to landlines and mobiles US and Canada | €0.40 |
4 | Band 4: Calls to landlines and mobiles South America | €0.42 |
5 | Band 5: Calls to landlines and mobiles Australia and New Zealand | €0.43 |
6 | Band 6: Calls to landlines and mobiles Middle East | €0.85 |
7 | Band 7: Calls to landlines and mobiles Rest of the World | €0.90 |
...
4.11. Additive Discounts
...
AluxSat is offering the below additive discounts:
- 1 month of free period on AluxSat Premium service
- 50% discount for the first 3 months on Triple Play Gold service
- AluxCinemaHD 1 month free Promo
...
4.
...
12.
...
Service Requests
...
Call center agents will be the first to talk with customers. In situations where the customer is facing a technical problem, then the Call Centre agents will try to solve the problem. If the problem cannot be resolved then it is escalated to the technical and repairs department. In such a case, service requests are created and assigned on technicians. All service requests are recorded indicating the related customer, the caller’s details, the type of the issue, its status, its lifecycle state, its urgency level, its priority level, its key dates, who it’s assigned to, the response, the resolution and the services or physical goods that may be required in order for the service request to be completed.
...
4.
...
12.1.
...
Service Request Types
The below types are supported:
- Complaint
- Technical Issues
- General issues
...
4.
...
13.
...
Jobs
...
Jobs are small projects initiated by the operator for customers, where services and physical goods are delivered and billed.
...
Installations are billable. A charge is applied for damaged or stolen hardware since replacement is required.
...
- Repair
Repairs are billable. A charge is applied for each hardware repair.
4.13.1.
...
Technical Operators
Technical operators are responsible for all on-site installations and repairs and are available between 09:00am – 13:00pm from Monday to Friday. Each installation requires approximately 1 hour to complete. A technical operator resource is booked for each installation job according to availability.
...
4.
...
14.
...
Notifications, Reminders and Communication
...
Email and SMS notifications are used for communications with customers on reminding about unsettled bills, low wallet balance, sending promotional offers or informational material etc. In order for a customer to receive email or SMS notifications he needs to provide his email and mobile phone respectively to one of the customer service agents.
...
4.14.1.
...
CM SMS Gateway
...
CM. SMS Gateway is integrated to CRM.COM and enables sending text messages (SMS) to the mobile phone numbers of AluxSat subscribers for notification or other communication purposes.
...
4.
...
15.
...
Warehouse
AluxSat warehouse is used to control the location and quantity of all physical goods related to the AluxSat subscriptions such as TV Boxes, Routers and Remote Controls.
...
4.
...
16.
...
AluxSat Rewards
...
4.
...
16.1.
...
Reward Subscription Maturity
AluxSat awards its subscribers with €10.00 into their wallets when having a subscription which are effective without any interruptions for 1 year. This amount can be consumed by the subscribers on AluxSat products and services only.
...
4.
...
16.2.
...
Reward Referrals
...
AluxSat awards its subscribers that refer other people to become subscribers with €5.00 into their wallets. This amount can be consumed by the subscribers on AluxSat Movies on Demand products only and within 3 months of the time of the award.
...
4.
...
16.3.
...
Birthday Bonus
...
AluxSat awards its subscribers on their birthday with €2.00 into their wallets, the equivalent amount of a newly released movie. This amount can be consumed by the subscribers on AluxSat Movies on Demand products.
...
4.16.4.
...
Other Offers
...
AluxSat may run promotional Reward Offers at any time within the year with limited validity periods (e.g. Christmas offers, Summer offers, promo products etc).
...