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Learn how you can configure Communication Queue External Systems |
What does this section cover?
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What are the Communication Queue External Systems?
Communications Queue External Systems are used to define the external systems which are allowed to access and process information kept in the communications queue. External Systems are added on a communication during its creation via Notification Runs, provisioning mail runs or when created by the Web API.
Communications created via the user interface communication data entry page or through Communicate Entity action, cannot have external systems added to them.
Creating, Editing & Deleting Validations & Restrictions
| Action | Restrictions |
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| Create | N/A |
| Edit | N/A |
| Delete |
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Communication Queue External Systems attributes
Name | Description |
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Name* | The name of the external system |
Description | The description of the external system |
Alternative Code* | The alternative code of the external system. On creating a new external system it defaults to the first letter of each word included in the name (in capitals), if nothing else is specified |
| Message Character Count Limit | The max number of characters accepted by the external system when used to send a message. The minimum limit between this and the limit set in the Communication definition is taken into consideration when sending communications |
| Log Information | Includes the standard log information |
| Allowed Organisational units | The organisational units that can use the specific external system |
Defining your own Communication Queue External Systems tailored to your company's needs
- Navigate to MODULE CONFIGURATION > CRM APPLICATION > COMMUNICATIONS > SET UP COMMUNICATION QUEUE EXTERNAL SYSTEMS
- Either search for an existing one or from the top menu click on "NEW" to access the data entry page
MAIN INFORMATION
Provide the following information:
Name
- Description
- Alternative Code
- Message Character Count Limit
ALLOWED ORGANISATIONAL UNITS
Include Page Setting Allowed Organisation Units - Global Setting Allowed Organisation Units - Global LOG INFORMATION
Include Page Log Information - Global Log Information - Global - From the Top Menu click on "SAVE"
Deleting Communication Queue External Systems
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