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In order for a subscription to bill subscription services and hence a subscription it goes through an important step CRM.COM refers to as rating. Rating is the process that decides the period and the amount for which services and hardware will be billed. Define how far ahead you would like to bill subscriptions and provide the default values for the bill as of day. Any services with rated to date before or equal to the bill as of date they will be billed. The result of rating is RBIs (Rated Billing Items). RBIs are billing records containing information on the services and physical goods provided to customers, including the rates that were applied and how they were calculated. In greater detail they provide information on products to be billed, including the billing period (for termed services), the rate of charge, applicable discounts, and other factors that can affect the final price of a product.
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RBIs are then converted by the billing run into invoices and credit notes. They can be cancelled, excluded from billing, billed individually or adjusted (to bill a different period or amount). Classification indicates whether an RBI is used for billing a subscription and usage detail record.
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Billing / Billing / Manage Rated Billing Items |
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Adjusting RBIs
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