Provisioning subscriptions
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Subscriptions used in the Subscription TV business will also require provisioning of the content. Provisioning in CRM.COM is the distribution of the paid content (i.e. channels, movies film) from the video platform to the customer's device. According to the state of the subscription (active,inactive) the required information is communicated from CRM.COM to the TV platform or CAS which will in turn handle the signals to the subscriber's device accordingly. CRM.COM is integrated with multiple TV platforms and Conditional Access Systems. For more information refer toto provisioning.
Canceling subscriptions
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Subscriptions and subscription services can be canceled by the user through a subscription action, or automatically through a recurring cancellation process. Subscriptions or services that are inactive for a long period can be automatically canceled (through system processes that are configured once and executed as often as necessary). During the recurring process, the system examines and cancels subscriptions or services, following the rules defined by the business set in the Subscription and Billing Policies under 'Subscription Cancellation'.
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Subscription services that are provided for free cannot be disconnected due to outstanding or insufficient funds. If all of the subscription's services are free then the subscription is considered a free subscription. To create a free subscription or free services define these services in the Billing Term Scheme Service Rules
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