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Learn how you can configure Coverage Reasons -
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Table of Contents
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What are Coverage Reasons ?
Warranty Coverage Reasons are used to denote whether a physical good under warranty will be replaced with or without charge.
i.e. they provide reasoning on a physical good's replacements which justifies the physical good coverage by its related Warranty.
Multiple Coverage Reasons can be set up and be related to multiple Warranty Policies.
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Allowed Coverage reasons are used when setting up Warranty Policies and later on used when a physical good under warranty needs to be replaced. |
Creating, Editing & Deleting Validations & Restrictions
| Action | Restrictions | Additional Information |
|---|---|---|
| Create | Mandatory Fields must be specified | |
| Edit | N/A | |
| Delete | Can be deleted as long as:
| Deleted Warranty Coverage Reasons are still on the various related entities (i.e. Jobs, Service Requests and Installed Items Change History). |
Coverage Reasons attributes
Name | Description |
|---|---|
| Name * | The Warranty Coverage Reason name |
| Alternative Code * | The Warranty Coverage Reason alternative code |
| Description | The Warranty Coverage Reason description |
Log Information | Includes the standard log information |
Defining your own Coverage Reasons tailored to your company's needs
- Navigate to FOUNDATION > WARRANTY POLICIES > SET UP WARRANTY COVERAGE REASONS
Either search for an existing one or from the Top Menu click on NEW
MAIN INFORMATION
Name: Provide a name
- Alternative Code: Provide an Alternative Code
- Description: Provide a description
LOG INFORMATION
Include Page Log Information - Global Log Information - Global - From the Actions Menu click on SAVE
Deleting Coverage Reasons
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