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A warranty defines how physical goods bought by customers can be replaced, either free of charge or upon payment, within a specific period after the purchase. Warranties are provided based on configured warranty policies that provide the rules that the warranty follows. Warranty policies establish the physical goods covered by the warranty, the period following their purchase for which the warranty is valid, and the cases in which the warranty offers a free replacement. Warranties are then automatically applied by the system on physical good during the sale. As there can be multiple warranty policies in effect applicable to a physical good, the latest warranty policy set up in the system is the one applied.
Major features
- Automatic application of warranty to goods sold through jobs but not to rented goods
- Automatic determination of warranty coverage of a good through service requests
- Transferring warranty coverage between exchanged items
- Billing of replaced physical goods with warranty coverage
- Moving damaged replaced items to specific warehouses
- Preview warranties used through dashboards
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Multiple warranty policies can be set up and the most appropriate one will be automatically applied at the time of sale or swap of the good provided the conditions defined in the policy are met, and the policy has an 'Effective' life cycle state. The life cycle state can be changed between 'Effective' and 'Not Effective' using the dedicated action.
Warranty policy fields
The table describes the sections of Warranty Policy Data Entry page, and explains how the fields in the page are used.
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Duration: Determines the period for which a physical good will be covered by the policy, and can be configured in Days, Weeks, Months, Years Life Cycle State: The Life Cycle State of the Warranty Policy which can be: 'Effective' or 'Not Effective'. Note that only 'Effective' warranty policies can be applied on physical goods. Company Responsibilities: a free text area that describes the obligation of the retailer regarding the coverage of the Physical Goods by the Warranty Policy. Customer Responsibilities: a free text area that describes the obligation of the customer regarding the coverage of the Physical Goods by the Warranty Policy. | |||
| Validity | |||
The period during which the warranty policy is available to be used when selling physical goods and is defined by an Effective and an Expiration Date.
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| Coverage for Physical Goods | |||
The physical goods that can be covered by the policy. Specific products, product types, product brands, or product families can be defined. Each policy must include at least one of the aforementioned product categories which can only be traceable Physical Goods can be specified. | |||
| Allowed Coverage Reasons | |||
Coverage Reason: Define the reasons listed and available for selection when replacing a physical good which is covered by a warranty policy. For each reason use Provide Coverage field to indicate whether or not a replaced physical good (using this reason) will be covered by the warranty policy. (i.e. replaced for free or replaced with charge)
Replacement Under Coverage Policy: For each reason, the 'under coverage' policy to be used following the replacement must be selected. The available options are:
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| Allowed Organisational Units | |||
| The Organisational Units to which the user that sells or swaps the physical good should belong to for the warranty policy to be applied on the physical good. | |||
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Actions are subject to validations which take place before an action is initiated (prerequisite) or after it is submitted (postcondition). |
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Providing warranty to sold goods
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Warranties can be provided to traceable physical goods sold to customers based on the configured warranty policies. The process is automatic (no user interaction is required) and takes place when selling physical good through Jobs of any fulfillment scope. Once a physical good eligible to a warranty is added to the job the system will decide which warranty policy should be provided.
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