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- Customer events are processed by the reward engine and are evaluated against existing offers. Eligible events are awarded, crediting the customer's reward account (wallet).
- Spend request events are used to redeem awards. Customer wallets are debited when awards are redeemed.
There are several customer event types, each associated with one or more reward offer classifications.Anchor types types - The Purchase type tracks purchases that take place in external systems.
- The Referral type tracks referrals.
- The Social Media type tracks Facebook 'Likes'.
- The Web type tracks website visits.
- The Achievement type tracks a form of success. E.g., being one of the first 100 customers in a new store.
- The Financial Achievement type tracks success of a commercial nature. E.g., spending a predetermined amount of money using a specific card.
- The Financial Statement type tracks events in relation to key business objectives. E.g., spending a predetermined amount of money within a period.
- The Spend Request type tracks the spending of awards.
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