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Scenario 2

Company ZX would like to award their sales persons with a €5 bonus reward each time they receive a '5 Star Service' feedback. The sales persons are selected through ad-hoc customer surveys.

Solution

Configuration

Create a customer event classification of type '5 Star Service'.

Create a reward offer of type ' Reward Achievement', with an offering of €5 per event and with a '5 Star Service' customer event classification as a condition.

For each sales person that receives a '5 Star Service' feedback:

• Create a new customer event of type ' Achievement ' and customer event classification '5 Star Service'
• Define the accounts receivable of the sales person

When the reward process is executed, the sales person's account will be credited with the awarded points.

Scenario 3

Company ZX would like to award reward participants that top up their Electron card with €100 or more, with a €10 bonus. No more than one bonus is to be awarded per year, regardless of the number of effected top-ups.

Solution

Configuration

• Create a 'Top up' customer event classification, which will apply to financial achievement customer event types.

• Create a new 'Electron Card' payment medium brand.

• Create a reward offer type of classification 'reward financial achievement'.
  

Create a reward offer with the following attributes:

• Configure a reward offer evaluation run definition scheduled to be executed on a daily basis

User Action

• Create a new customer event for every participant that tops up, with the following information:
  
  

  Customer Event Type	Financial Achievement
  Payment Medium Brand	Electron Card
  Amount	150
  Classification	Top Up

• Participants that took part in the customer events are awarded when the reward offers evaluation run is executed. Awarded participants cannot be awarded again for one year, regardless of the number of qualifying top-ups.