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Understand the usage of Buy in Advance within CRM.COM

What does this section cover?

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What are Buy in Advance?

Buy in Advance feature provides subscribers the option to be billed for a longer period of time than their contracted billing frequency, in exchange to getting a discounted price.

Buy in Advance Glossary

TermDescription
Normal BillingNormal billing is a billing mechanism which is used in cases where customers start using the services that were subscribed to or delivered to them, and by the end of their billing frequency period they are charged for those services.
Price PlanA set of price plan rates used to bill an account receivable based on the transactions that were performed on behalf of the account receivable owner
Auto Applied DiscountsAuto apply discounts are used to automatically provide discounts, on top of any agreed price plan offers, based on conditions related with the customer’s account receivable, but also what the customer has ordered or subscribed to.
Ad Hoc DiscountsAd hoc discounts are used to provide discounts on an ad hoc basis, following some predefined business rules and restrictions

 

Buy in Advance Key Processes and Concepts

 

EXAMPLE

The allocation process is used to allocate credit transactions against debit transactions to settle them.
The allocation process is an automated process triggered every time a financial transaction becomes 'Posted'.
Within CRM.COM, you have the option to select between one of 2 main allocation process principles, that will be applied to all financial transactions within the system;

  • FIFO :Where a credit is allocated against the oldest available (non-allocated) debit automatically
    • FIFO & Against Item :Where a credit is allocated first against a designated debit and any remaining amount is allocated FIFO
    Processes / ConceptDescription

    EXAMPLE

    Allocation Process & Allocation Principles

    Buy in Advance RequestsImplicit Viewing Access Entities
      

    Buy in Advance Network Characteristics

    Network Characteristics define the level of access for each record. i.e. Whether it will be available for selection, for viewing or editing etc.

     

    EXAMPLE

    EntityNetwork Characteristics
    Accounts Receivable ClassificationsBuy in Advance DefinitionsGlobal Viewing Entities
    Buy in Advance RequestsImplicit Viewing Access Entities

     

     

    Buy in Advance Related Modules

     

     
    Interaction EntityHow
      
      
     Rated Billing ItemsBuy in Advance is captured and included on the Rated Billing Item
    Additive DiscountsDefine the discounted price, via Additive Discounts, based on the Buy in Advance period
    SubscriptionsRequest Buy in Advance for a subscription

     

    Buy in Advance - Business Examples

    The following section provides business examples to help you understand how CRM.COM Buy in Advance module is used.

    Title of the Business example

     

    Annual Buy in Advance Offer 

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    titleProvide a title for the business example. (Keep simple and short)Buy in Advance Requests

    Business RequirementCompany ZX .......

     

    CRM.COM Solution

    ...........

    • Configuration
    • User Process

     

    Note

    More Information on Specific modules can be found at:

    Aluxsat Co. as part of its Winback strategy, offers 3 months free to customers willing to be billed for a whole year up front. The offer is only available to customers that are subscribed to Subscription Type: Gold

    CRM.COM solution

    • /wiki/spaces/V4Manual/pages/9830493
      Configure the definition with the following settings:

      • Duration 12 months - 12 months 

        Duration FromDuration ToUOTConditions
        1212MONTHSSubscription Type: GOLD

         

         

    • Additive Discounts Definition
      Configure an Auto Apply Definition with the following settings:

      TypeClassificationAmount /Free PeriodValidityDurationNumber of Applied DiscountsCriteria
        Free PeriodEffectiveExpirationEffective From Buy in Advance
      Auto ApplySubscription3 months01/01/201501/01/2020Agreement DateOnceFrom: 12 To: 12 UOT: Months

     

    • User Processes
    1. User should navigate to Subscriptions data entry page
    2. Action: Submit Buy in Advance Request

    3. Provide the following information

      DurationUOTBilling Effective Date
      12monthsLast Rated Date of the subscription

    4. Submit the request

    5. Check out the Request at View Subscription History page
    6. Use action : Bill Subscriber
      1. Bill from Last Rated Date
      2. Submit the action

    Result: The system will bill the subscription for a year, giving the 3 first months for free.

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