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The concept of the Homespot demo is to simulate transactions via the Kounta POS whilst the rewards participant gets awarded in real time, automatically. Additionally, the rewards participants can manage their awards via the web portal and/or mobile app.

5. Customer View

5.1 Registration

Customers can sign up for Rewards on their own via the web portal or mobile app.

5.1.1 Web Portal Registration

Visit the portal at and click on Register.

Fill in the fields with the required details and click on Register.

5.1.2 Mobile App Registration

Download and open the mobile app.

Fill in the fields with the required details and click on SIGN UP

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5.2. Login

Once you register you can login as a rewards participant via the web portal or mobile app using the email and password you specified during registration and clicking Login.

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5.3 View Available Offers

Once you log in, as a rewards participant you can view all the available running offers applicable to you. By selecting an offer you can view more details or check your progress towards a specific offer (where applicable).

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username: eric@crm.com
password: 123456

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5.4 Make a purchase

Once you are informed about the running offers you can make your purchases. Eligible purchases will give you the appropriate awards according to the specified reward offers and the reward amounts.

The below is a transaction via the Kounta POS for a hot meal and a soft drink at Homespot's restaurant.

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5.5 View Awards

Following a transaction, you can check your account via the web portal or mobile app to see if any of the available offers were triggered and gave you any awards.

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The mobile app allows you to view your awards of the last 1/6/12 months.

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5.6 Make a spend

After you check how you can spend your awarded cashback, you can spend your awards at the POS on one of your purchases.

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The POS presents an option "Pay with CRM.COM Rewards"

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5.7 View Spends

Following a spend transaction, you can check your account via the web portal or mobile app to see your spend.

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 And at any point you can view your updated wallet balance.

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5.8 View Purchases

At any point you can view the purchases you have performed at Homespot.

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The mobile app allows you to view your purchases of the last 1/6/12 months.

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5.9 View Progress Towards A Reward Offer

Certain reward offer types allow the participant to keep track of his progress towards a specific offer until the target is reached and the award is given.  Such offers are punchcard-like offers and progress bar offers.

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5.10 View Notifications

Notifications in CRM.COM are being sent out to rewards participants automatically following specified performed events (i.e., registration, awards, spends, new offers and more).

Notifications are available via the web portal and mobile app. Notifications can also be sent via email and SMS.

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5.11 View/Update Personal Details

You can view and update your personal details via the web portal and mobile app.

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