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Learn how you can configure SR Response Categories

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What are SR Response Categories?

Action	Restrictions	Additional Information
General			Delete	Multiple service request response categories can exist in the system but each one should have a unique name and alternative code. The allowed service request response categories are specified on the service request types.
Delete	Service request response categories cannot be deleted if they are already used by service requests which: Are still not completed or If they are included in the list of allowed response categories in one of the available service request types.	Deleted SR Response categories are still visible on SR Response which were created using those categories.

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	Configuring Categories - Global
	Configuring Categories - Global

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