Versions Compared

Old Version 2

changes.mady.by.user Former user

Saved on

compared with

New Version 3

changes.mady.by.user Former user

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Excerpt
hiddentrue

Learn how you can configure SR Response Categories

What does this section cover?

Table of Contents
minLevel2

What are SR Response Categories?

 Response Categories are used to classify a response into generic groups based on specific similar attributes that they share. Service Requests response categories are following a hierarchical tree structure.

Creating, Editing & Deleting Validations & Restrictions

ActionRestrictionsAdditional Information
General 
  • Multiple service request response categories can exist in the system but each one should have a unique name and alternative code.
  • The allowed service request response categories are specified on the service request types.
Delete
  • Service request response categories cannot be deleted if they are already used by service requests which:
    • Are still not completed 
      or 
    • If they are included in the list of allowed response categories in one of the available service request types.
  • Deleted SR Response categories are still visible on SR Response which were created using those categories.

 

Include Page
Configuring Categories - Global
Configuring Categories - Global

 

Panel
namegrey

Related Areas

Filter by label (Content by label)
showLabelsfalse
spacesV4Manual
showSpacefalse
excerpttrue
labelsservice-requests-basics-r7,service-requests-advanced-r7,service-requests-admin-r7

Panel
namegrey

Popular Labels

Popular Labels
spaceKeyV4Manual
styleheatmap