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Learn how you can configure Customer Events Classifications

What does this section cover?

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What are Customer Events Classifications?

Customer Events Classifications is a set ......Classifications are used to classify customer events, which can be used later on by various business processes in order to apply different business rules per each customer event classification. However classifying each customer event is not mandatory unless the Customer Event Type is set to “Achievement”

 

Creating, Editing & Deleting Validations & Restrictions

ActionValidationsRestrictionsAdditional Information
General   
Create   
Edit   
Delete   N/AN/A
Create
  • Multiple customer event classifications can exists in the system but each one should have a unique name and alternative code.
N/A
EditN/AN/A
DeleteN/A
  • Deleted customer event classifications are still visible on customer events which were created using those classifications.

Customer Events Classifications attributes 

 

Name

Description

 NumberAn auto generated number
 Name*...
 Alternative code*...
  Name*The name of the classification

Description

The description of the classification

Alternative CodeThe alternative code of the classification which should be mandatory and unique. On creating a new customer event classification, if nothing else is specified, the alternative code defaults to the first Letter of each word included in the name (in Capitals)
Type*Determines the type of customer events that can use the specific classification. The type can be one of the following:

  • Purchase

  • Referral

  • Web

  • Social Media

  • Achievement

  • Spend Request

Defining your own Customer Events Classifications tailored to your company's needs

  1. Navigate to PATHCONFIGURATION > CRM APPLICATION > CUSTOMER EVENTS > SET UP CLASSIFICATIONS
     
  2. Either search for an existing one or from the Top Menu click on NEW
     

  3. MAIN INFORMATION

     

    1. Provide the required information

      1. Name
      2. Alternative Code
      3. Description
        Configuring Customer Event ClassificationImage Added

  4. LOG INFORMATION

  5. Include Page
    WIP:Log Information - Global
    WIP:Log Information - Global
  6. From the Top Menu click on Save

Deleting Customer Events Classifications

Include Page
Deleting a record - Global
Deleting a record - Global

 

Note

Visit /wiki/spaces/WIP/pages/10010220 Understanding Customer Events Classifications for business examples related to

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