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Understand the usage of Stripe Payment Gateway within CRM.COM

What does this section cover?

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What is Stripe Payment Gateway?

The Stripe Payment Gateway is a built in integration of CRM.COM and the Stripe payment system. Stripe is a developer-friendly way to accept payments online and in mobile apps, and billions of dollars are processed by Stripe each year for thousands of companies of all sizes.

Stripe Payment Gateway Glossary

TermDescription
Payment Method

Payment method is used to determine the way that a customer chooses to pay an amount of money

Payment Preference

Payment preferences are used to define the preferred method of paying any outstanding amount of money

Stripe Payment Gateway Key Processes and Concepts

Processes / ConceptDescription
Registering as a Stripe Payment Gateway CustomerIn order for a company that uses CRM.COM to be able to provide the Stripe functionality to its customers, the company must be registered as a Merchant to the Stripe organisation.

Stripe Payment Gateway Network Characteristics

Entity
Network Characteristics

Stripe Payment Gateway Provider

/wiki/spaces/internal/pages/11144488Global Viewing Access Entities

Stripe Payment Gateway Related Modules

Interaction EntityHow
Accounts ReceivableA Payment Gateway customer account belongs to an accounts receivable
Payments / Payment CancellationsPayments or Payment Cancellations that are related to an accounts receivable that owns a payment gateway customer account, are also related to the payment gateway account as well

 

Stripe Payment Gateway - Business Examples

The following section provides business examples to help you understand how the CRM.COM Stripe Payment Gateway module is used.

Register a Stripe Card for an existing Customer

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Business Requirement

An existing customer of ZX company wishes to change his account's payment preferences and from now on to start paying using Stripe.  

CRM.COM Solution

  • Configuration
    • Stripe Payment Gateway Provider is configured
    • Stripe Payment Method is configured and set as the payment method of Stripe's payment preference.
  • User Process
    • Agent navigates to the customer's current account
    • Stripe is selected under Payment Preferences
    • Agent is registering a Stripe card for the customer thus now the customer has a Stripe account as well
    • Agent must check the "Recurring Payments" so as to use the Stripe card every month for new payments
    • Once the account is saved then the new card is validated by the Stripe system and either accepted or rejected

Note

More Information on Payment Gateway Cards can be found at: Creating a Stripe Payment Gateway Card

 

 

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