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Learn to work with usage service catalogues |
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Main Information | |
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Termed Service Requirements: Subject to business rules, subscribers can be charged a monthly service fee (such as a VOD service subscription fee), as a prerequisite for ordering a usage service (e.g., a movie). The service fee can be defined in CRM.COM as an optional termed service. Select between:
Provisioning Provider: A catalogue is associated with a third-party service provider, so that information (such as the provisioning ID) can be obtained directly from the catalogue. The provider must be defined in the active usage service catalogue definition to be available for selection. Life Cycle State represents the operational condition of the catalogue, which can be:
Services can only be added to subscriptions from 'Effective' usage service catalogues. | |
Validity | |
The period during which the catalogue is available and its services can be added to subscriptions. It can be set to 'Always Valid' or 'Valid for Specific Period'. E.g., Some movies can be made available only during summer. | |
Usage Services | |
The list of offerings of the specific catalogue, their rates (which can be conditional) and their validity. Usage Service: An offering from the specific catalogue. Only services of the type designated in the active usage service catalogue definition can be added. Rated: Select for usage services imported to CRM.COM (through the WEB API) whose billing rates are determined by third party systems. When checked, the 'Base Rate' and 'Tiered Rates' fields in the catalogue will be unavailable. Usage services with a type designated in the active catalogue definition as Rated, will automatically be enabled in the catalogue.
Apply Additional Discount: Select for 'rated' usage services that additional discount should be applied through CRM.COM
Unit of Measurement: The unit of measurement based on which usage service of the specified UDR type will be rated. This is a read only field and defined based on the UDR type of the service. Base Rate: The basic charge for the service type, which is applied if tiered rates are not defined or their conditions are not fulfilled. Provisioning ID: Identification supplied for each service by the third-party provider. An ID must be provided for all usage services whose product type is classified as a provisioning service. Start Date / Time: when the provisioning of a service (such as a Pay-per-view show) will begin. E.g., at 09:00 on 1 Jan. 2017. End Date / Time: when the provisioning of the service will end. E.g., 00:00 on 2 Jan. 2017. | |
Tiered Rates | Used to provide discounted rates as long as the conditions are met. Several tiered rates can be specified as long as their conditions do not overlap. Each rate is defined in a different row and applied if the row conditions are met. Each rate is defined in a different row. Tiered rates consist of:
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Subscription Conditions | |
Define the Types of subscriptions, Billing Term Schemes, subscriber Price Plans and Termed Subscription Services that should be present on subscriptions to enable the addition of services from this catalogue. Multiple rows can be added in each section and at least one of the conditions should be fulfilled in each row for the usage service catalogue to be available. Conditions added in multiple sections (such as an account classification and subscription type) must all be fulfilled. | |
Accounts Receivable Conditions | |
Define the accounts receivable Classifications and Credit Ratings that enable the addition of services from this catalogue. Multiple rows can be added in each section and at least one of the conditions should be fulfilled in each row for the usage service catalogue to be available. Conditions added in multiple sections (such as an account classification and subscription type) must all be fulfilled. |
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Specify the criteria that match the usage service catalogues you are interested in or use NEW from the Actions menu to create a new catalogue. Provide the mandatory information and SAVE the catalogue. The life cycle state of the catalogue must be 'Effective' in order to start adding services to a subscription from the catalogue.
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Glossary
CRM.COM Term | Definition | ||||||
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Over-the-top (OTT) | A broadcasting model where media (video, audio) are transmitted via the Internet as standalone products, without the need for a cable or satellite operator. | ||||||
Usage Detail Records (UDRs) | Information describing the use of Usage Subscription Services. | ||||||
| Third-party systems Conditional Access (CA) and Over-the-top (OTT) platforms with which CRM.COM integrates to provide services such as video content, telephony or games. | ||||||
Termed Service | A service that is billed for a recurring period. | ||||||
Subscription | A collection of customer services billed on a recurring, usage or one-time basis. | ||||||
Accounts Receivable | A ledger of the financial transactions carried out between a company and its customers, such as invoices and payments. |
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