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Understand the usage of Buy in Advance within CRM.COM |
What does this section cover?
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What are Buy in Advance?
Buy in Advance feature provides subscribers the option to be billed for a longer period of time than their contracted billing frequency, in exchange to getting a discounted price.
Buy in Advance Glossary
| Term | Description |
|---|---|
| Normal Billing | Normal billing is a billing mechanism which is used in cases where customers start using the services that they subscribed to or were delivered to them and by the end of their billing frequency period they are charged for those services. |
| Price Plan | A set of price plan rates used to bill an accounts receivable based on the transactions that were performed on behalf of the accounts receivable owner |
| Auto Applied Discounts | Auto apply discounts are used to automatically provide discounts, on top of any agreed price plan offers, based on conditions related with the customer’s accounts receivable, but also what the customer has ordered or subscribed to. |
| Ad Hoc Discounts | Ad hoc discounts are used to provide discounts on an ad hoc basis, following some predefined business rules and restrictions |
Buy in Advance Key Processes and Concepts
| Processes / Concept | Description |
|---|---|
| Billing Rating process if a buy in advance request exists | If a Buy in Advance Request exists then the Normal Billing Run process will consider the duration specified on the request during the calculation of the period to be rated, instead of considering the billing frequency specified on the Subscription’s Billing Terms, unless if the billing frequency period is greater than the duration specified on the Buy in Advance Request. Note that the rated from date is calculated following the standard billing rules and the buy in advance request will be considered as applicable starting from that date and not the billing effective date. |
| Buy in Advance and Additive Discounts relation | Billing Rating process will take into consideration any related Additive discounts related to the Buy in Advance requests. The duration defined on the Buy in Advance request is evaluated against the buy in advance duration conditions, which are specified under the additive discount subscription criteria. Billing with Free Period discounts In the case of free period discounts, the free period is included in the buy in advance request duration. For example if a buy in advance request for 12 months is submitted, which is eligible for 3 months free, then the subscription will be billed for 12 months, having the first 3 months for free and the rest 9 months based on the agreed rate |
| Viewing Buy in Advance requests | You can view a Buy in Advance Request from 2 screens
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| Placing Buy in Advance requests in lists | Customers with Buy in Advance requests can be added in lists (called segments in CRM.COM) These lists can be used throughout the software maily in batch processes as conditions, in order to perform additional functions. For example, you could create a list of all your customers with Buy in Advance Requests who are getting close to their expiration date and notify them that their buy in advance period is over, suggesting a possible renewl! The above would be possible by including the segment in a Notification Run, using a Communication Template |
Buy in Advance Network Characteristics
Network Characteristics define the level of access for each record. i.e., whether it will be available for selection, viewing, editing etc.
| Entity | Network Characteristics |
|---|---|
| Buy in Advance Definitions | Global Viewing Entities |
| Buy in Advance Requests | Implicit Viewing Access Entities |
Buy in Advance Related Modules
| Interaction Entity | How |
|---|---|
| Rated Billing Items | Buy in Advance is captured and included on the Rated Billing Item |
| Additive Discounts | Define the discounted price, via Additive Discounts, based on the Buy in Advance period |
| Subscriptions | Request Buy in Advance for a subscription |
| Segmentation | You can create segments based on Buy in Advance Requests |
Buy in Advance - Business Examples
The following section provides business examples to help you understand how CRM.COM Buy in Advance module is used.
Annual Buy in Advance Offer
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Business Requirement Aluxsat Co. as part of its Winback strategy, offers 3 months free to customers willing to be billed for a whole year up front. The offer is only available to customers that have subscribed to Subscription Type: Gold CRM.COM solution
Result: The system will bill the subscription for a year, giving the 3 first months for free. | ||||||||||||||||||||||||||||||||||||||
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