What does this section cover?

Navigating to Communication Centre

Explaining Communication Centre  Fields

 Example

Name

NumberAn auto generated number which uniquely identifies each Accounts ReceivableName *A name for the Accounts ReceivableDescriptionA description of the Accounts Receivable

Creating & Saving, Validations & Restrictions

Searching via Communication Centre

The Communication Centre is used to search and load an existing customer information. This enable agents to perform a quick search for existing customers through a configurable list of quick search criteria. This set of criteria are configurable through the Configuring Communication Centre Definitions 

1. Navigate to CRM Application > Communication Centre > Access Communication Centre
   
2. You can define your criteria in two search for a contact in 3 different ways:

   1. BASIC SEARCH

      1. 

      2. Search by: A select box including all the search fields which were quick search enabled in the active /wiki/spaces/V4Manual/pages/9833518, in the order which was also defined there

      3. Operator: A select box including:

         • = (Equal): Exact Match required
         • Like
          Operator is automatically set to the default one as specified in the active Communication Centre definition
      4. Search  Value: A quick search field as explained in Using Summary Pages - Quick Search

       

   2. ADVANCED SEARCH

      1. Additional criteria can be found in the advanced search window (Advanced Find) which is part of the toolbar.
         

      2. Communication Centre Advanced Search, is divided in 4 criteria sections. Fields included in each of the sections are only the ones that are enabled for advance search in the active Communication Centre Definitions. 

         1. Contact information criteria

         2. Contact information address criteria: This section also provides the option to search for any address or just the subscription or billing address

         3. Accounts receivable criteria

         4. Subscriptions criteria

         
   3. Define your criteria and click on SEARCH
   4. Select the contact based on your needs
      
      
      

3. COMMUNICATIONS 

Communications

Using Action Panel

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   1. Click on COMMUNICATIONS in order to search for a contact by retrieving the latest communications created by the logged in user, starting from the most recent one. 

   2. On selecting a communication the contact information related with that communication is automatically loaded in the communication centre.

System Processing

1. Once the user selects a contact from the results retrieved, the following are available:
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   1. ACTION PANEL

      1. A section which provides a set of actions that can be performed by the user directly through the Communication Centre. Only the actions that were enabled in the active Communication Centre Definitions are displayed in this section. 
      2. You can find instructions on how to use each action on their respective  manual pages:
         
         1. Log Person Information
         2. Log Company Information
         3. Create New Accounts Receivable
         4. Become Subscriber
         5. Pay a Bill
         6. Use Voucher
         7. Retrieve Voucher Secret Number
         8. Schedule an Activity
         9. Plan a Job
         10. Create a Communication
         11. Raise a Service Request
         12. Take a Lead

   2. CONTACT INFORMATION

      1. Addresses

      2. Phones

      3. Emails

      4. Accounts Receivable

      5. Non Completed Activities

      6. Subscriptions

      7. Financials: 

System Processing

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1. 1. 1. 1. For each account that the contact owns the following are listed:

            1. Bills

            2. Financial Transactions

            3. Payments

            4. Used Vouchers

            5. Wallets

      2. Jobs
         1. Completed
         2. Non Completed: which includes Jobs that are draft, pending, in progress and cancelled
      3. Service Requests
         1. Completed
         2. Non Completed: which includes Service Requests that are draft, pending, responded, resolved and cancelled
      4. Customer Management
         1. Activities
         2. Communications
         3. Notifications
         4. Leads
      5. Rewards
         1. For each account that the contact owns the following are listed:
            1. Participating Reward Schemes
            2. Award Reward Transactions
            3. Spend Reward Transactions