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Learn how you can configure SR Service Request Response Categories

What does this section cover?

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What are

SR

Service Request Response Categories?

Response Categories are used to classify a response into generic groups based on specific similar attributes that they share. Service Requests response categories are following a hierarchical tree structure.

Creating, Editing

&

and Deleting Validations

&

and Restrictions

ActionRestrictionsAdditional Information
General 
  • Multiple service request response categories can exist in the system but each one should have a unique name and alternative code.
  • The allowed service request response categories are specified on the service request types.
Delete
  • Service request response categories cannot be deleted if they are already used by service requests which:
    • Are still not completed 
      or OR
    • If they are included in the list of allowed response categories in one of the available service request types.
  • Deleted SR Response categories are still visible on SR Response which were created using those categories.

 

Include Page
Configuring Categories - Global
Configuring Categories - Global

 

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