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Understand the usage of Usage Service Catalogs within CRM.COM |
What does this section cover?
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What are Usage Service Catalogs?
Usage Service Catalogs are used to maintain all usage service information and to define the business rules, dependencies and prerequisites between services that determine the services that are allowed to be offered to subscribers, their price rates and the conditions that should be fulfilled in order for those services to become available.
Usage Service Catalogs Glossary
| Term | Description |
|---|---|
| Usage Services | Services that are provided upon customer request and are billed on a recurring basis, based on their usage |
| Usage Detail Records | Usage Detail Records (UDRs) are used to hold raw information describing the use of subscription services. |
Usage Service Catalogs Key Processes and Concepts
| Processes / Concept | Description |
|---|---|
| OTT |
Usage Service Catalogs Network Characteristics
Network Characteristics define the level of access for each record. i.e. Whether it will be available for selection, for viewing or editing etc.
| Entity | Network Characteristics |
|---|---|
| Usage Service Catalogs | Controlled Selection Access Entities |
| Usage Service Catalogs Definitions | Global Viewing Entity |
Usage Service Catalogs Related Modules
| Interaction Entity | How |
|---|---|
| Products | OTT services need to be created as Products of type Usage Service |
| Conditional Access / Provisioning | Provider is responsible for sending the signals to subscribers that have placed an order |
Usage Detail Records | When an order for a usage service is executed, UDRs will be automatically created |
| Subscriptions | Include the Termed service on which the Usage services will be added. |
| Normal Billing |
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| Prepaid Billing |
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Usage Service Catalogs - Business Examples
The following section provides business examples to help you understand how CRM.COM Usage Service Catalogs module is used.
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Business Requirement Company ZX has introduced new packages for OTT subscribers. The OTT packages include a plethora of PPV movies. • These movies are charged for 5 euros when provided during 00:01 and 6:59 and for 10 euros if ordered for the rest of the hours. Orders can be done via the customer's decoders or by calling at the Call Centre. CRM.COM Solution In order to meet the above requirement the following needs to be configured in the system • Product Types ( Type Service Usage)
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