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Understand the usage of Usage Service Catalogs within CRM.COM

What does this section cover?

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What are Usage Service Catalogs?

Usage Service Catalogs are used to maintain all usage service information and to define the business rules, dependencies and prerequisites between services that determine the services that are allowed to be offered to subscribers, their price rates and the conditions that should be fulfilled in order for those services to become available.

Usage Service Catalogs Glossary

TermDescription
  
  
  
  
Usage Services

Services that are provided upon customer request and are billed on a recurring basis, based on their usage

Usage Detail RecordsUsage Detail Records (UDRs) are used to hold raw information describing the use of subscription services.

Usage Service Catalogs Key Processes and Concepts

 

 

EXAMPLE

The allocation process is used to allocate credit transactions against debit transactions to settle them.
The allocation process is an automated process triggered every time a financial transaction becomes 'Posted'.
Within CRM.COM, you have the option to select between one of 2 main allocation process principles, that will be applied to all financial transactions within the system;
Processes / ConceptDescription

EXAMPLE

Allocation Process & Allocation Principles

  • FIFO :Where a credit is allocated against the oldest available (non-allocated) debit automatically
  • FIFO & Against Item :Where a credit is allocated first against a designated debit and any remaining amount is allocated FIFO
  

Usage Service Catalogs Network Characteristics

Network Characteristics define the level of access for each record. i.e. Whether it will be available for selection, for viewing or editing etc.

 

EXAMPLE

Explicit Viewing Entity Access  
EntityNetwork Characteristics
Usage Service CatalogsControlled Selection Access Entities
Usage Service Catalogs DefinitionsGlobal Viewing Accounts Receivable ClassificationsEntity

 

 

Usage Service Catalogs Related Modules

 
Interaction EntityHow
  
  
 
ProductsOTT services need to be created as Products of type Usage Service

Usage Detail Records

When an order for a usage service is executed, UDRs will be automatically created
SubscriptionsInclude the Termed service on which the Usage services will be added.
Normal Billing
  • Related to Billing Term Definition: Defines the execution time of the billing according to the configuration
  • Bills the subscription termed and usage services during Normal Billing
  • Bills the subscription termed and usage services by utilising "Bill Subscriber" action
Prepaid Billing
  • Related to Billing Term Definition: Defines the execution time of the billing according to the configuration
  • Bills the subscription termed and usage services during Prepaid Billing

 

Usage Service Catalogs - Business Examples

The following section provides business examples to help you understand how CRM.COM Usage Service Catalogs module is used.

Title of the Business example

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titleProvide a title for the business example. (Keep simple and short)Company ZX OTT Model

Business Requirement

Company ZX has introduced new packages for OTT subscribers. The OTT packages include a plethora of PPV movies.

• These movies are charged for 5 euros when provided during 00:01 and 6:59 and for 10 euros if ordered for the rest of the hours.
• Older movies are charged for 3 euros, independent of the time
• In order to be able to order any PPV movies subscribers will first need to have PPV Service on their subscription and it needs to be effective. ...

 

CRM.COM Solution

...........
• Movies ordered by subscribers who are VIPs then all the movies are for free 

Orders can be done via the customer's decoders or by calling at the Call Centre.

CRM.COM Solution

In order to meet the above requirement the following needs to be configured in the system

• Product Types ( Type Service Usage)
• Movies must be imported or created in the system with Usage Service Type

  • Configuration

  • User Process

 

Note

More Information on Specific modules can be found at:

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