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• Choose the TV package you want to subscribe to and click on Subscribe
• The registration page opens that allows you to amend your selection and add more services to your selected TV package
  
• Provide the serial number of your already purchased set top box
  
• To access your favourite AluxSat services from more than one TV sets within your home, add Multiroom TV to your existing TV package
  
• To add additional channels to your existing TV package select the add-on channels of your choice
  
• When you are done with your product selection you can view your selection and rates before you checkout
  
• When you are ready to proceed click on Checkout
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• If you don’t have a CRM.COM subscription yet click on Register New Subscriber
  • The Registration page opens
  • Enter your personal details
     Note:  In order to get access details (i.e., username and password) to the portal via email please provide a valid email address you have access to as well as your mobile phone number with the country code included.
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  • Click Next
  • Provide your subscription terms, services and the AluxSat TV BOX serial number you have also purchased
     Note: In order to find an available AluxSat TV BOX Serial Number go to the CRM.COM software and navigate to Foundation > Inventory Management > Manage Installed Items and use one of the available items there, that are included in the AluxSat Warehouse.
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  • Click Next
  • Provide your billing address
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  • Click Next
  • Select E-mail as the bill delivery method
  • Provide your payment preferences
     Note: In order to provide a Stripe registered card number for testing purposes, navigate to https://stripe.com/docs/testing and use one of the provided test cards to simulate a successful transaction (e.g. 4242424242424242), Exp.Month/Year should be in the future and Security Code can be any 3-digit code.
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  • Click Finish
  • As soon as your registration has been completed, a confirmation message will appear on the screen.  On successful registration, please check your email for details on how to log in to the portal.
     Note:  At this point, the portal should send you an email with bill information (normal subscribers only) and portal access details as well as an SMS as soon as your subscription is activated.

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• The registration wizard opens and you are requested to provide your details so as to complete your subscription registration
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• When you are done click on Finish to complete your subscription registration
• As soon as your registration has been completed, a confirmation message will appear on the screen.  On successful registration, please check your email for details on how to log in to the portal.
   Note:  Additionally, an SMS is sent to your mobile phone as soon as your subscription is activated.

2. How to create an account on the CRM.COM Self Service Portal (existing subscriber)

• Open your web browser
• Navigate to http://www.aluxsat.com/home 
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• From the top right section of the page click on Register
• The Registration page opens
• If you are an existing CRM.COM subscriber click on Register Existing Subscriber
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• The Registration page opens
• Enter your Account Number
• Enter your E-mail Address
• Click on Register
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• An email will be sent to you with access details

3. How to log in and navigate around the CRM.COM Self Service Portal

• Open your web browser
• Navigate to http://wwwaluxsat2.aluxsatlightblack.com/home 
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• From the top right section of the page click on Register
• The Registration page opens
• If you are an existing CRM.COM subscriber click on Register Existing Subscriber
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• The Registration net/login
• The Login page opens
• Enter your Account Number (provided in the email you received when your subscription was completed)
• Enter your E-mail Address
• Click on Register
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• An email will be sent to you with access details

3. How to log in and navigate around the CRM.COM Self Service Portal

• Open your web browser
• Navigate to http://www.aluxsat.com/home
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• From the top right section of the page click on My AluxSat
• The Login page opens
• Enter your Account Number
• Enter your Password
• Click Sign In
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• The portal’s welcome page opens
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• To manage your subscriptions click on Subscriptions from the top menu

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• To view and pay your bills click on Bills from the top menu

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• To view the balance of your wallet (for prepaid subscriptions) click on Wallet from the top menu

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• To top up your wallet using your credit card click on Top Up
  
• Enter the amount you wish to top up your wallet with
• Select your card
• Click Proceed

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• To purchase and/or use a voucher to top up your account click on Vouchers from the top menuPassword (the one you provided during registration)
• Click Login
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• The portal’s welcome page opens. Through the Home menu item, you can see a preview of your subscription as well as your bill preview and issue list (if any)
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• To manage your subscriptions click on the Subscriptions menu item. From here you can view what's included in your subscription and you have the option to add and/or remove services
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• To view and pay your bills click on the Bills menu item

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• To raise an issue click on the Support menu item and then click on Create Issue
• Provide details regarding your issue and click on Create
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• To update your contact information and billing address click on the Settings menu item
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• To view your wallet click on the Wallet menu item (prepaid subscriptions only - subscribers to Family Pack)
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• To top up your wallet click on Top Up
• Select your card or add a new card and enter the amount you would like to top up
• If you are toppping up your wallet using a voucher, enter the voucher secret code
• Click Proceed
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• To purchase a voucher click on the Vouchers menu item
• Select one of the available voucher types
• Select if the voucher is going to be used for personal purposes or if you are buying the voucher as a gift for a friend
• Select your card or add a new one
• Click on Proceed
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• The voucher secret code will be sent via email

• To purchase a voucher click Purchase
• Select the voucher you would like to purchase
• Select your card
• Click Proceed

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