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• Open your web browser
• Navigate to http://wwwaluxsat2.aluxsatlightblack.com/home 
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• From the top right section of the page click on Register
• The Registration page opens
• If you are an existing CRM.COM subscriber click on Register Existing Subscriber
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• The Registration page opens
• Enter your Account Number
• Enter your E-mail Address
• Click on Register
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• The Login page opens
• Click on Create My AluxSat account
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• Enter your account number (as registered in CRM.COM), email address (as registered in CRM.COM) and a password
• Click on Send
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• An email will be sent to you with access details

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• To raise an issue click on the Support menu item and then click on Create Issue
• Provide details regarding your issue and click on Create
  
  
• To update your contact information and billing address click on the Settings menu item
  
• To view your wallet click on the Wallet menu item (prepaid subscriptions only - subscribers to Family Pack)
  
• To top up your wallet click on Top Up
• Select your card or add a new card and enter the amount you would like to top up
• If you are toppping up your wallet using a voucher, enter the voucher secret code
• Click Proceed
  

• To purchase a voucher click Purchase
• Select the voucher you would like to purchase
• Select your card
• Click Proceed

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• As soon as the voucher is purchased, you receive a confirmation message that includes the voucher's secret code.  An email that contains the secret code of the voucher is also sent to the email address registered on the logged in subscriber

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• To use the purchased voucher to top up your wallet click Use
• Enter the voucher's secret code
• Click Use
• To view the updated balance of your wallet navigate to the Wallet tab

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• To purchase a voucher click on the Vouchers menu item
• Select one of the available voucher types
• Select if the voucher is going to be used for personal purposes or if you are buying the voucher as a gift for a friend
• Select your card or add a new one
• Click on Proceed
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• The voucher secret code will be sent via email

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• To view your Proceed
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• The voucher secret code will be sent via email

• To view your notifications, click on the envelope icon on the top right section of the portal, next to your name
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• To log out of the portal click on your name on the top right section of the portal and then click on Logout
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4. Log In to CRM.COM

• Open your web browser
• Navigate to https://demo2.crm.com/crm 
• Enter the username and password that were provided to you
• Click Go
  

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