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  • Navigate to Billing > Subscriptions > Manage Subscriptions
  • Click New
    Alternatively, as part of Customer Care:
  • Navigate to CRM > Communication Centre > Access Communication Centre
  • Retrieve a customer
  • From the action panel select the Become Subscriber action
  • The Become Subscriber window opens
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  • Enter or update pre-entered information and click Next to proceed to the next section and so on
  • Under Subscription Terms enter the necessary subscription information according to the subscription type, the services and the physical items you would like to add to the subscription
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  • Click NextSelect Provisioning Distributor
  • Select Mandatory Services, Optional Services and Installed Items
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  • The Preview & Action Panel allows you to preview the services and installed items you have added on the subscription before submitting it
  • To create the subscription as a Draft click Submit As Draft
  • To create the subscription and activate it at the same time click Submit
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  • The Become Subscriber window closes and the subscription is created and can be seen under the Subscription tab
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(lightbulb) Note: For more information on Subscriptions click on the link below:

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  • Navigate to Billing > Subscriptions > Manage Subscriptions
  • Search and retrieve the subscription which you would like to add a new service to
  • Click on its number to enter its Data Entry Page
    Alternatively, as part of Customer Care:
  • Navigate to CRM > Communication Centre > Access Communication Centre
  • Retrieve the customer whom you would like to add a new service to his subscription
  • Under the Subscription tab select the subscription number
  • Click Manage Subscription
  • The Subscription window opens
  • From the Action Panel expand the Subscription Service Related Actions section and click Add Services
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  • The Add Subscription Service window opens
  • Select the Provisioning Distributor
  • Select the service that you would like to add
  • Select action type Add Service
  • To add the service in draft service click Submit As Draft.  To add the service and activate it click Submit
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  • You can now view the newly added service and its life cycle state under the Subscriptions tab
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(lightbulb) Note: For more information on Subscriptions click on the link below:

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