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- Navigate to Billing > Subscriptions > Manage Subscriptions
- Click New
Alternatively, as part of Customer Care: - Navigate to CRM > Communication Centre > Access Communication Centre
- Retrieve a customer
- From the action panel select the Become Subscriber action
- The Become Subscriber window opens
- Enter or update pre-entered information and click Next to proceed to the next section and so on
- Under Subscription Terms enter the necessary subscription information according to the subscription type, the services and the physical items you would like to add to the subscription
- Click NextSelect Provisioning Distributor
- Select Mandatory Services, Optional Services and Installed Items
- The Preview & Action Panel allows you to preview the services and installed items you have added on the subscription before submitting it
- To create the subscription as a Draft click Submit As Draft
- To create the subscription and activate it at the same time click Submit
- The Become Subscriber window closes and the subscription is created and can be seen under the Subscription tab
Note: For more information on Subscriptions click on the link below:
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- Navigate to Billing > Subscriptions > Manage Subscriptions
- Search and retrieve the subscription which you would like to add a new service to
- Click on its number to enter its Data Entry Page
Alternatively, as part of Customer Care: - Navigate to CRM > Communication Centre > Access Communication Centre
- Retrieve the customer whom you would like to add a new service to his subscription
- Under the Subscription tab select the subscription number
- Click Manage Subscription
- The Subscription window opens
- From the Action Panel expand the Subscription Service Related Actions section and click Add Services
- The Add Subscription Service window opens
- Select the Provisioning Distributor
- Select the service that you would like to add
- Select action type Add Service
- To add the service in draft service click Submit As Draft. To add the service and activate it click Submit
- You can now view the newly added service and its life cycle state under the Subscriptions tab
Note: For more information on Subscriptions click on the link below:
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