- 3. How to view an existing Rewards Scheme and the Reward offers under the specific scheme
- 4. How to view an existing Rewards participant
8. How to create a notification run to be sent to a specific customer segment
IMAGINE Travel Ltd. Rewards Instruction Manual
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- Navigate to Foundation > Analytics > View Dashboards
- The dashboards page opens
- You can switch from one dashboard to another using the drop down Switch To Dashboard
- In order to drill down to view more information click on a piece on a chart. On mouse over on a piece you can also see the % and the exact volume
Note: For more information on Dashboards click on the link below:
https://discover.crm.com/display/V4Manual/Dashboards
6. How to generate a report for Rewards
- Navigate to Foundation > Analytics > Run Reports
- Select a report to generate from the reports list i.e “Rewards Participants Balance”
- Enter the criteria to filter your report results
- Define the fields to be displayed
- Define the group by fields
- Click on the format of the report to be generated (CSV, HTML, PDF, WORD)
- The report is being generated according to the selected format
- If you would like to schedule the report to be automatically sent via Email then click on Schedule and define the scheduling settings of your choice
Note: For more information on Reports click on the link below:
https://discover.crm.com/display/V4Manual/Reports
7. How to create a new segment using CRMQL
- Navigate to Foundation > Segmentation > Manage Segments
- Click NEW
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