Disclaimer

 Homespot is a fictional retailer.  The Homespot demo scenario illustrates how you can use the CRM.COM software for Rewards for a retailer, a restaurant and a coffee store that accepts online orders for delivery or pickup.  All persons portrayed in the demo are fictitious and any resemblance to real persons is purely coincidental.  Data and product names are also fictitious.

Introduction

Homespot is a large value-driven retailer in Cyprus with a passion for life at home. Homespot is the perfect place to spend some quality time with the whole family as it combines shopping, dining and entertainment for all ages.  It is essential for Homespot to facilitate purchases from repeat customers and establish a core audience of loyal customers in order to increase its profits but also to reduce its risk and increase the power of its position within the market of furniture and other home related goods. Therefore, the company wants to introduce reward offers that will have a significant impact on the customer’s decision making and spending.

Homespot

The Homespot store consists of the below:

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Complete Solution

The Homespot demo includes the below:

• CRM.COM (Back End)
  Rewards setup
  Order management
• POS (Kounta)
  Online real time transactions through Kounta, a web-based electronic Point of Sale
• Web Portal
  Online rewards management for the rewards participant
  Order taking
• Mobile App
  eWallet and rewards management through a smartphone for the rewards participant
  Order taking
• Tookan
  Delivery management platform

CRM.COM is integrated with leading POS, E-Commerce sites, Card Terminals via the CRM.COM Web API.

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1. Visit https://my.kounta.com/login
   Login using the below credentials:
   info@crmcrmdotcom@gmail.com
   Crm.comKounta*kountapartner
   
2. Click on POS
   
3. Select a register
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4. Click on "Use on this device"
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5. Select your user
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6. Enter PIN (1111)
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7. Add products to the cart
   
   Note: On the left hand side you can view the different sections of Homespot so as to view the right products according to the transaction you want to perform.
8. Click Add Customer
   
9. Select the customer Anna Georgiou from the customer list
   
10. Click Save
    
11. Click Checkout
    
12. Enter a fast cash option
    
13. Send Receipt (or click No Thanks to skip)
    

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