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Disclaimer

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The Homespot demo includes the below:

  • Mobile App
    eWallet and rewards management through a smartphone for the rewards participant
    Order taking
  • POS (Kounta)
    Online real time transactions through Kounta, a web-based electronic Point of Sale
  • CRM.COM (Back End)
    Rewards setup
    Order management
  • Web Portal
    Online rewards management for the rewards participant
    Order taking
  • Tookan
    Delivery management platform


CRM.COM is integrated with leading POS, E-Commerce sites, Card Terminals via the CRM.COM Web API.

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  1. Visit https://demo.crm.com/crm  
    Login using the provided credentials (separately provided)
  2. Go to Jobs
    (lightbulb)Alternatively, this can be done via a custom screen on the POS
  3. Retrieve the order
  4. From the Job Actions, accept the order to start its progress
  5. When the order is ready, complete the job so as to be sent for delivery

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  1. Log in to the customer web portal
  2. Click on Order
  3. For pick up (order ahead) skip the post code and click on Menu
  4. Add items from the menu into your cart

  5. Add your preferences where applicable and add to cart

  6. When you are ready to checkout, click on the Cart
    You can edit your cart and when ready click on Proceed to Checkout

  7. Select the option for Pick up
    From the drop down list choose the store to pick your order from
    Select day and time
    Choose payment method
    Click on Checkout

  8. As soon as the order is sent for processing, the customer will be able to track its progress until it is ready for pick up
  9. Upon completion of each order, the customer can rate the order by providing feedback


CRM.COM Backend - Rewards Operator Board

  1. Visit https://demo.crm.com/crm  
    Login using the provided credentials (separately provided)
  2. Navigate to the Rewards Operator Board
  3. Select scheme
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  4. From the Rewards Operator Board you can view useful charts regarding the performance of the selected rewards scheme in terms of rewards participants, awards and spends
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  5. You can also view existing Reward Offers as well create new ones
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