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Used to re-authorize the enabled subscription services. In most cases, the 'Recall' command is used by the provider to reset and re-authorize all services provided by the smartcard, when a customer notifies the operator regarding a service which is not working. Define the smartcard and the subscription on which the services should be re-authorised and SUBMIT the request.

 

 

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commands
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EXSET

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SMS requests

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The table below displays the CRM.COM processes and actions that trigger each EXSET SMS command (a request) the requests sent to EXSET SMS, as well as the parameters sent for each request.

The table below displays the processes that can trigger an EXSET SMS command.

Commands Requests associated with service activation and deactivation or registration of installed items are not directly triggered by the execution of CRM.COM subscription actions. Once the Provisioning Request Processing Run Definition is executed, the system is checked against the logic available under the Trigger Logic column, and the respective EXSET SMS command is created, provided the necessary conditions are met.

EXSETSMS CommandRequestUsageTriggered ByTrigger LogicParameters
ADD_SUBSCRIPTIONAdd Subscription

Registers a new subscriber in EXSET.

  • Provisioning request processing run
  • The subscription service is NOT of type 'Usage'.
  • Has at least one 'Effective' or 'Short Term Effective' subscription service, which is not authorized1.
  • The TQUEUE entry unique identifier
  • The subscription identifier
  • The distributor linked with the subscription service 
  • The subscription service CA ID
  • The CA ID of the associated physical good 
REMOVE_SUBSCRIPTIONRemove SubscriptionDeactivates a subscription service in EXSET.
  • Provisioning request processing run
  • The subscription service is Effective' or 'Short Term Effective'
  • Has at least one 'Not Effective', 'Regretted', 'Swapped', 'Removed', 'Cancelled', 'In Resting' or 'Short Term Not Effective' subscription service, which is authorized1.
  • The TQUEUE entry unique identifier
  • The subscription identifier
  • The distributor linked with the subscription service 
  • The subscription service CA ID
  • The CA ID of the associated physical good 
RENEW_SUBSCRIPTIONRenew Subscription

Sends re-authorization commands to activate subscription service if 30 days have passed since the last activation provided the subscription is still 'Effective' in CRM.COM.

  • Provisioning request processing run
  • The subscription service is NOT of type 'Usage'.
  • Has at least one 'Effective' or 'Short Term Effective' subscription service, which is not authorized1.
  • The distributor's authorization date plus 30 days is less than or equal to the current date.
  • The TQUEUE entry unique identifier
  • The subscription identifier
  • The distributor linked with the subscription service 
  • The subscription service CA ID
  • The CA ID of the associated physical good 
CHANGE_DEVICEChange Device

Registers a new installed item related to the subscription.

  • Provisioning request processing run
  • Has at least one 'Effective' or 'Short Term Effective' subscription service distributed to
    • at least one smartcard which is not initialized2.
    • at least one STB which is initialized2.
    • a deleted smartcard which is initialized2 and not used by another subscription
  • The TQUEUE entry unique identifier 
  • The distributor linked with the subscription service 
  • The subscription identifier
  • The replaced physical good's CA ID
  • The CA IDof the new physical good 
PAIR_UNPAIR_DEVICE_RECEIVERPair - Unpair Device

Pairing and unpairing decoders and smartcards.

  • Provisioning request processing run
  • Has an 'Effective' or 'Short Term Effective' subscription service distributed to
    • at least one smartcard which is not initialized2.
    • at least one STB which is not initialized2.
  • The TQUEUE entry unique identifier 
  • The distributor linked with the smartcard (if applicable)
  • One of the following, in caseof unpairing, or both, in caseof pairing:
    • TheCA ID of the associated smartcard
    • The CA ID of the associated decoder

ADD_BROADCAST_INFOCAS_MESSAGEAdd Broadcast Infocas

 

 

Sends a message to multiple subscribers.

  • Provisioning request processing run
  • The command is triggered when the Send Infocas Message Utility is submitted with the Type set to 'All Subscribers'.
  • The TQUEUE entry unique identifier 
  • The message that will be sent to the subscriber
  • The message's broadcast duration in minutes
  • The time interval in minutes between each message broadcast

ADD_INDIVIDUAL_INFOCAS_MESSAGEAdd Individual Infocas

 

  • Provisioning request processing run
  • Entries exist in the communication queue in a 'Pending' Life Cycle State.
  • External system of the provider is equal to the external system specified on the 'infocas message run definitions.'
  • The associated communication is classified as 'Outgoing' and refers to a subscription or notification having the subscription in the notification information.
  • The subscription has at least one installed item distributed to EXSET SMS.
  • The subscription does not have another provisioning request related to a TQUEUE entry in a 'New' or 'Under Processing' state
    OR
  • The command is triggered when the 'send infocas message utility' is submitted with the type set to 'single subscriber'.
  • The TQUEUE entry unique identifier 
  • The distributor linked with the smartcard (if applicable)
  • The CA ID of the associated smartcard
  • The message that will be sent to the subscriber
  • The message's broadcast duration in minutes
  • The time interval in minutes between each message broadcast
  • The communication queue number that was processed by the provisioning request (if applicable)

ADD_BROADCAST_FINGERPRINT_MESSAGEAdd Broadcast Fingerprint

Sends a Fingerprinting message (used to check for piracy) to multiple subscribers.
  • Provisioning request processing run
  • Fingerprinting Run
 
  • The TQUEUE entry unique identifier 
  • The service CA ID if the message is sent to subscribers having a specific service
  • Fingerprint parameters, such as window type, positions etc.
  • The communication queue number that was processed by the provisioning request (if applicable)

ADD_INDIVIDUAL_FINGERPRINT_MESSAGEAdd Individual Fingerprint

 

Sends a fingerprinting message (used to check for piracy) to a single subscriber.
  • Provisioning request processing run
  • Display fingerprint utility
 
  • The TQUEUE entry unique identifier 
  • The distributor linked with the Smartcard (if applicable)
  • Fingerprint parameters, such as window type, positions etc.
  • The CA ID of the associated Smartcard
  • The service CA ID if the message is sent to subscribers having a specific service
  • The communication queue number that was processed by the provisioning request (if applicable)
RECALL_SUBSCRIPTIONRecall Subscription

Re-authorises the services enabled on a subscription.

  • Provisioning request processing run
  • Recall subscription utility
 
  • The TQUEUE entry unique identifier 
  • The distributor(s) linked with the subscription 
  • The CA ID of the associated physical good 

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CRM.COM Term
Definition
CASThe Conditional Access System, which in this case is EXSET.
SMSStands for Subscriptions Management System.  The SMS is responsible for retrieving data for processing from the billing system (in this case CRM.COM), and subsequently forwarding it to the CAS (Exset).
Billing SystemA system responsible for creating unprocessed CA commands based on subscription information. The CA commands' information is subsequently retrieved by the SMS. 
CRM.COM is the Billing System for EXSET Provider.
TQUEUEThe entity in SMS responsible for registering the provisioning requests sent from CRM.COM.'
Provisioning State

The provisioning state of a subscription service (i.e. a channel) that can be either 'Active' or 'Inactive'.

  • 'Active' state: Provisioning signals are sent to the subscriber's device.
  • 'Inactive' state: No provisioning signals are sent to the subscriber's device.
Infocas Message

A message sent by the provider to the customer which appears directly on the screen (On-Screen-Message).

Fingerprint

A fingerprint is a visible text displayed for a limited time on screen by the STB that can be used to identify subscribers that de-scrambled content or do not abide by the signed contract terms.

 

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